Configure AI settings in AI Admin Center

  • Release version: Zurich
  • Updated July 30, 2026
  • 3 minutes to read

    • Use AI Admin Hub configuration features on the AI Admin Hub page in the AI Admin Center workspace.

    Before you begin

    Role required: sn_na_center.nac_admin

    About this task

    Follow these steps to configure AI settings.

    AI Admin Hub features from the Experiences and Settings sections are accessible on the AI Admin Hub page. The features are regrouped in AI Admin Center based on the type of action to perform.

    Procedure

    1. Navigate to All > AI Admin Center or Workspaces > AI Admin Center.
    2. Select Admin (Admin icon. ) in the side navigation bar.

      The AI Admin Hub page opens.

      AI Admin Hub page in AI Admin Center.

    3. Select one of the options to on the AI Admin Hub page.

      The selection opens in a new tab in the AI Admin Center workspace.

      The following table lists the options on the AI Admin Hub page.
      Table 1. AI Admin Hub options
      Option Description
      Account

      Opens the Account page from AI Admin Hub.

      Review your ServiceNow Otto license details to make sure that you're up to date on what's available to you.

      For more information, see Review Now Assist account.
      Multilingual Service

      Opens the Multilingual Service page from AI Admin Hub.

      Turn on multilingual service for user-entered text with native translation or Dynamic Translation in AI applications.

      For more information, see Configure multilingual service for Now Assist applications.
      AI Plugins

      Opens the Plugins page from AI Admin Hub.

      Install AI plugins to enable generative AI on your instance.

      For more information, see Install plugins for ServiceNow Otto.
      Prompt Injection

      Opens the Prompt Injection page from AI Admin Hub.

      Activate or deactivate prompt injection attack detection to protect all generative AI applications and AI-generated text and conversations on your instance from malicious inputs and unintended model behaviors.

      For more information, see Configure prompt injection attack protection.
      Offensiveness

      Opens the Offensiveness page from AI Admin Hub.

      Activate offensiveness detection to log or block offensive content generated by AI skills and workflows.

      For more information, see Activate offensiveness protection for generative AI.
      Sensitive Filters

      Opens the Filters page from AI Admin Hub.

      Set up filters in AI Guardian to redirect Virtual Agent users to a live agent or HR case when a sensitive subject is detected in a conversation.

      For more information, see Configure sensitive topic filters.
      Model Providers

      Opens the Manage model providers page from AI Admin Hub.

      Edit or customize the model provider for a skill or skill group at the instance level from the list of supported third-party model providers. You can also review the model policy set by your organization and view the change history.

      For more information, see Manage model providers.
      Model Versions

      Opens the Manage model versions page from AI Admin Hub.

      Manage the version of the model providers across skills and instance levels. You can change and update versions for the base system and custom skills.

      For more information, see Manage version.
      Manage Integrations

      Opens the Manage Integration tab on the Manage model providers page from AI Admin Hub.

      Choose the preferred integration type for configuring the available model providers. There are two ways to configure a model provider in AI Admin Hub. You can select Original Equipment Manufacturer (OEM) or Bring Your Own Key (BYOK).

      For more information, see Manage Integration.
      Data Privacy Policies

      Opens the Privacy policies page from AI Admin Hub.

      Configure privacy policies to anonymize data in AI applications.

      For more information, see Configure Now Assist privacy policies.
      Data Sharing

      Opens the Data sharing page from AI Admin Hub.

      Data sharing improves ServiceNow AI products. You can opt out of data sharing from this page.

      For more information, see Opt out of data sharing for Now Assist.
      Data Processing

      Opens the Data overflow processing page from AI Admin Hub.

      Configure where AI data is processed during periods of high traffic.

      For more information, see Configure Now Assist data overflow processing.
      ServiceNow Otto Panel

      Opens the ServiceNow Otto Panel page from AI Admin Hub.

      With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.

      For more information, see ServiceNow Otto panel.
      ServiceNow Otto Context Menu

      Opens the ServiceNow Otto Context Menu page from AI Admin Hub.

      The ServiceNow Otto context menu uses generative AI to help agents summarize, create, and edit written content, thus streamlining their writing tasks.

      For more information, see ServiceNow Otto context menu.