Resolve an AI recommendation

Address an issue or opportunity by running an unsupervised agent, working through a guided conversation with a supervised agent, or resolving the issue yourself.

Before you begin

Role required: sn_ai_asset_mgmt.ai_asset_owner or sn_ai_governance.ai_steward

Procedure

1. Navigate to All > AI Control Tower > Home > Activity Center > Recommendations.
2. Identify the recommendation that you want to resolve.
   In the Refine list panel, you can narrow the list by applying filters for category, priority, confidence, outcome, completion status, or asset.
3. Review the details of the recommendation by selecting View details from the action menu.
   The side panel shows the reasoning behind the recommendation, the asset or scope it applies to, and the history of any earlier runs.
4. Resolve the recommendation using AI automation, AI review, or resolve the issue yourself.

   Option	Description
   Automate using AI	Select Automate using AI. Confirm the action when prompted. AI Control Tower runs an unsupervised agent that executes the resolution workflow on your behalf. Monitor progress in the side panel. The Focused view shows the steps the agent is taking and the estimated time to complete. The recommendation status moves to In progress while the agent runs and to Complete when the work is done.
   Review with AI	In the chat interface, work through the supervised agent's proposed actions one at a time. Accept, refine, or reject each action based on your judgment. Close the conversation when the agent reports that the recommendation is resolved. The recommendation status moves to Complete.
   Open	Select Open. AI Control Tower redirects you to the record, page, or workflow where you can resolve the issue directly. In the record, page or workflow, take the action required to resolve the issue. Return to the Activity Center Recommendations view. After AI Control Tower detects that the underlying condition is resolved, the recommendation status moves to Complete. To mark the recommendation as resolved manually, select Complete from the action menu on the card.

Result

The recommendation status moves to Complete and the recommendation is removed from the default Recommendations list. To see completed recommendations, open the Refine list panel and select Completed in the Completion status filter.