Create an AI inquiry

Submit an AI inquiry to ask a question or request information related to AI governance, such as a question about a policy, a process, or a specific AI asset.

Before you begin

Role required: sn_ai_governance.ai_steward or sn_ai_asset_mgmt.ai_asset_owner

About this task

An AI inquiry routes a question or request for information to an assignment group or approver so you can get a documented response without opening a case or issue.

Procedure

1. Navigate to All > AI Control Tower > Home > Activity Center > Work > Assigned to you.
2. Select the Inquiries sub-tab.
3. Select New.
4. Fill in the fields that describe the inquiry.

   Table 1. AI inquiry fields

   Field	Description
   Name	Name of the inquiry.
   Description	Description of the inquiry.
   State	Current state of the inquiry. Defaults to New.
   Priority	Priority of the inquiry.
   Requested by	User submitting the inquiry. Defaults to you.
   Requested on behalf of	User the inquiry is being submitted for, if different from the requester.

5. In the Assignment section, specify who should handle the inquiry.

   Table 2. Assignment fields

   Field	Description
   Assignment group	Group responsible for working the inquiry.
   Approvers	Users responsible for approving the inquiry.
   Assigned to	User assigned to work the inquiry.
   Watch list	Users who want to stay informed about the inquiry.

6. In the Primary origin section, identify where the inquiry originated.

   Table 3. Primary origin fields

   Field	Description
   Business unit	Business unit associated with the inquiry.
   Location	Location associated with the inquiry.

7. In the Activity section, add any supporting notes or comments.

   Table 4. Activity fields

   Field	Description
   Work notes (Private)	Internal notes about the inquiry that aren't visible to the customer.
   Additional comments (Customer visible)	Comments about the inquiry that are visible to the customer.

8. Save the inquiry.

Result

The inquiry is created and appears in the Inquiries sub-tab, where the assignment group or approver can respond to it.