Complete a supplier case from the Source-to-Pay Workspace

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • You can mark a supplier case as complete when you finish all the tasks related to that case.

    Before you begin

    Role required: sn_slm.fulfiller, sn_slm.owner, or sn_slm.admin

    Procedure

    1. Navigate to All > Supplier Lifecycle Operations > Source-to-Pay Workspace.
    2. Select the list icon (List icon.).
    3. Do one of the following:
      • View all the open cases by navigating to Lists > Cases > Open cases.
      • View all the cases by navigating to Lists > Cases > All cases.
    4. Open a case that is in Open, Work in progress, or Awaiting task completion state by selecting the link to the case in the Number column.
    5. Select Complete.Completing a supplier case.
    6. Add closing notes to the case.
      • If the sn.slm.isAcceptedFlowEnabled property is enabled, the case state is changed to Awaiting acceptance and an email is sent to the supplier contact with the resolution details. Supplier contacts can accept or reject the resolution either by replying to the email or by navigating to My tasks in the Supplier Collaboration Portal.
      • If the sn.slm.isAcceptedFlowEnabled property is not enabled, the case state is changed to closed after the addition of the closing notes.

    Result

    If the supplier contact accepts the resolution, the supplier case is marked as Closed completed. If the supplier contact rejects the resolution, the case state is changed to Work in progress.