Now Assist for Purchase Order Management

  • Release version: Zurich
  • Updated February 4, 2026
  • 3 minutes to read
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    Summary of Now Assist for Purchase Order Management

    Now Assist for Purchase Order Management (POM) leverages generative AI within the ServiceNow platform to streamline and enhance purchase order management tasks. It transforms unstructured emails from supplier inboxes into a prioritized list of exceptions and offers a conversational interface to help users resolve these exceptions efficiently.

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    Key Features

    • AI-Powered Exception Management: Automatically converts supplier emails into actionable purchase order exceptions for quick prioritization and handling.
    • Conversational Experience: Provides an interactive, conversation-like workflow to guide users through mitigating purchase order issues.
    • Agentic Workflows: Supports advanced workflow automation to assist users in managing purchase order exceptions effectively.
    • Configuration and Setup: Requires configuration of the Now Assist for POM application to tailor AI models and workflows to organizational needs.

    Important Considerations

    • Availability of AI models and features may vary based on customer region, data center environment, and regulatory restrictions. Some AI capabilities are not accessible in FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted installations, or regulated markets.
    • ServiceNow regularly updates model provider availability; customers should monitor release notes and knowledge base articles for the latest information.
    • AI-generated outputs may not always be fully accurate or suitable for all use cases. Customers must apply human oversight, test AI outputs rigorously, and avoid relying solely on AI for critical decision-making processes.
    • Usage of Now Assist for POM requires data transfer from customer instances to centralized ServiceNow environments and possibly third-party cloud providers, managed under strict ServiceNow data policies.
    • ServiceNow collects input and output data from the application to improve AI technologies but offers customers the option to opt out of data collection.

    Support and Troubleshooting

    Customers can access support through the ServiceNow Community on AI and Intelligence, the Known Error Portal, and direct Customer Service channels for assistance with Now Assist for POM.

    Use the ServiceNow® Now Assist for Purchase Order Management (POM) application to use generative AI to support purchase order management tasks. Convert unstructured email messages from the supplier’s inbox into a prioritized list of exceptions, and use a conversation-like experience to mitigate purchase order exceptions.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.