Configure due dates for supplier cases

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.

    Before you begin

    Role required: sn_slm.admin

    About this task

    Although the Due date field is auto-populated for a supplier case type, you can always update this field as required.

    Procedure

    1. Navigate to All > Supplier Lifecycle Operations > Administration > Default Due Dates for Cases.
      The Decision Builder opens and displays the Decision table for configuring the default due dates.
      Table 1. Decision table for configuring default due dates
      Case type Default due date
      Onboard new supplier 30
      Supplier support request 3
      General inquiry 3
      Banking information change request 3
      Supplier information change request 3
      Supplier location change request 3
      Enroll new supplier user 3
      Account access request 3
      Supplier issue 3
      Document change request 3
      Conduct a risk assessment 3
      Conduct a tiering risk assessment 3
      Request supplier contact 3
      Offboard supplier contact 3
      Primary contact elevation 3
    2. Under the Default due date column, select a row next to the case type row and enter a positive number.
      The number that you enter for a case type is auto-populated in the Due date field the next time you create a supplier case of that case type.

      For example, let's say that you enter 3 as the due date for the case type General enquiry. If you create a General enquiry case on September 12, the due date will be in three days from this date; that is, September 15.

      Change default due date

    3. Select Save.

    Result

    The default due dates for the different case types are configured.