Create knowledge base article form

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use the Create New Knowledge form to provide details about the knowledge base article.

    For information on creating a knowledge base article, see Create a knowledge base article.

    Table 1. Create knowledge base article form
    Field Description
    Number System-generated unique identifier for the knowledge base article.
    Knowledge base Knowledge base to which this article belongs, such as Finance Case Management Knowledge Base.
    Category Category of the article. Use the category picker to select an existing category or subcategory.
    Scheduled publish date Future date on which the article is published automatically. If approvals are enabled, the approval process must be completed before this date.
    Valid to Validity of the article.
    Version Read-only field managed by the Knowledge Management process whenever changes are made to a published article.
    Article type Type of article, such as HTML.
    Workflow Status of the article.
    Source Task Name of the article source.
    Attachment link Link to attachments.
    Display attachments Display of attachments in the article. Select this option to display attachments in the article.
    Short description Short description of the article.
    Article body Detailed description of the article.