NLU support for Sourcing and Procurement Operations Virtual Agent

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • You can set up Sourcing and Procurement Operations Virtual Agent to use Natural Language Understanding (NLU) to understand word meanings and word contexts to infer user intent.

    NLU provides information that your virtual agent uses to determine what users want to do and to extract relevant values from their input. With NLU, your virtual agent offers a more natural and engaging conversational experience.

    For more information, see Natural Language Understanding in Virtual Agent.

    The following intents are provided as part of the Sourcing and Procurement Operations Model:
    • #Browse Shoppinghub
    • #ViewPurchase
    • #Purchasing task
    • #ViewProcurementCase
    • #Get help from procurement