Procurement process visibility

You can track the complete procurement process post request submission. The process steps and work items can be configured to meet your business requirements.

As a shopper, you can:

• Experience end-to-end visibility on sourcing requests, purchase requisitions, and purchase orders in Shopping Hub.
• Track the progress of the requests and expected completion timelines.
• View the sequencing of work, such as approvals, cases, and tasks.
• Send messages to the task assignees and task assigners directly within the platform.
• Navigate easily between My purchases list and detail views.

My purchases list view

You can view the list of all the purchases made from your shopping account by selecting My purchases from your Shopping Hub profile.

Purchase requisitions, purchase orders, and sourcing requests detail view

In the detail view, you can track the step dependencies and progress of the sequential and concurrent steps.

Process visibility configuration requirements

As a procurement administrator, you can use the configuration framework to modify and edit your own content to your business process. With this framework, you can easily define and modify steps and work items within each step, including sequencing and label changes.

For more information on how to configure process steps, work items, and link them together, see Shopping Hub process visibility configuration.

Process visibility customer adoption

For existing customers using sourcing requests, purchase requisitions, and purchase orders records, the default content is available in the new user experience. Use the configuration framework to modify your steps and processes and populate them on Shopping Hub.

For existing customers using custom tables (and not sourcing requests, purchase requisitions, and purchase orders records), the default content is not available in the new user experience. Use the configuration framework to build your steps and processes and populate them on Shopping Hub.

For new customers, use the configuration framework to modify your steps and processes and populate them on Shopping Hub.