Confirm meeting a milestone for your service from Shopping Hub Home

Provide confirmation from Shopping Hub Home on whether the supplier has met a milestone for a service you had ordered, so that payment can be processed to the supplier for that milestone. If a milestone hasn’t been met by the due date, you can raise a cancel request or propose a new completion date.

Before you begin

To provide confirmation on meeting the milestone for a service you had ordered, you should have received the service by the due date or milestone that you had defined when placing the order. The milestone is displayed on the completion date defined on the milestone.

Role required: sn_shop.shopper

About this task

You can provide confirmation on whether the supplier has met a milestone for a service you had ordered, from the Other to-dos tab. This confirm milestone completion task is automatically created by the system on the target completion date. This task is active for a day, after which it becomes overdue.

Procedure

1. Navigate to All > ShoppingHub > ShoppingHub Home.
2. Select the user icon and select My to-dos.
3. Select the Other to-dos tab.
4. Select the to-do you want to work with.
5. Do one of these actions.

   Action	Description
   Additional comments	Provide your response, if any, and select Complete.
   Defer completion	Push the milestone to a later date. On the Defer completion window, provide your reason for changing the due date, pick a new due date, and select Submit. Note: Milestones can be received in percentage and amount, but can only be deferred if not complete until they’re processed for the full milestone. This is because milestones are parts of the whole, and partials aren’t supported.
   Cancel milestone	Cancel the milestone altogether. On the Cancel milestone window, provide your reason for canceling the milestone, and select Submit.