View all your requests from the Supplier Collaboration Portal

View all the requests that you've raised, to whom they are assigned, and their status.

Before you begin

Role required: sn_slm.contact

About this task

The My Requests page displays all the requests that you've raised. For more information about raising requests, see Raising requests from the Supplier Collaboration Portal.

Procedure

1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
   For example, https://example.com/supplier.
2. Do one of the following:
   • In the portal header, select My Requests.
   • In the My active items widget, select Requests.
   The My Requests page is displayed.

   

   Note:

   You can see all requests from all the suppliers linked with your profile if M2M mapping between supplier contact and suppliers is enabled (available from Xanadu December 2024 release onwards).
3. Do one of the following:
   • In the View drop-down list, select one of the following:
     • Open requests: Displays the requests that are open.
     • Closed requests: Displays the requests that have been closed.
   • Search for a request in the search field.
4. To view details about that request, select the link to a request under the Request column.

   

   The Supplier Ticker page shows details about the request, such as request title, name of the person who opened the request, name of the person to whom the request is assigned, and a case progress bar.

   Note:

   Any request that you raise automatically creates a case.

   The Case progress bar shows any of the following stages depending on the status of the case.

   • Open: The case is open.
   • Work in Progress: The case is in progress.
   • Resolved: The case has been resolved.
5. To work on the request, select any of the following tabs:
   • Case details: View the details about the case.
   • Activity: Enter your comment in the text field and select Post.

     You can add comments to communicate with the supplier manager to request clarifications or ask questions related to the request.

   • Attachments: Select the add attachments icon () to attach documents or images to the case.
   • Task: Do one of the following:
     • In the Assigned to drop-down list, select one of the following:
       • All: Displays all the requests.
       • Assigned to me: Displays only the requests that are assigned to you.
     • In the State drop-down list, select one of the following:
       • Open: Displays the requests that are open.
       • Closed: Displays the requests that have been closed.

Related concepts

• Supplier contact self-registration
• Managing supplier contacts from the Supplier Collaboration Portal
• Raising requests from the Supplier Collaboration Portal
• Viewing supplier contact tasks from the Supplier Collaboration Portal
• Raising requests from the Supplier Collaboration Portal

Related tasks

• Invite a member to access the Supplier Collaboration Portal
• View or update your user profile from the Supplier Collaboration Portal
• View supplier locations from the Supplier Collaboration Portal
• View supplier payment information from the Supplier Collaboration Portal
• Start a chat session from the Supplier Collaboration Portal
• Manage documents from the Supplier Collaboration Portal
• Complete a risk assessment from the Supplier Collaboration Portal
• Create a Universal Request from the Supplier Collaboration Portal
• View or update your user profile from the Supplier Collaboration Portal