Routing NDAs to suppliers

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Routing NDAs to suppliers

    This feature streamlines the creation and routing of Non-Disclosure Agreements (NDAs) to suppliers and third parties for ServiceNow procurement specialists. It centralizes actions such as defining NDA content, updating signer details, sending documents for signature, reviewing signed NDAs, and closing related procurement cases. The process leverages the Document Template plugin and DocuSign integration within the Source-to-Pay Workspace to reduce manual effort and improve efficiency.

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    Key Features

    • Centralized NDA Management: Procurement specialists can define NDA content and update signer information using a default document template, with signer details managed in the Signers table.
    • Document Template Plugin Dependency: Requires the November 2023 version of the Document Template plugin for compatibility with Procurement Case Management and related playbooks.
    • DocuSign Integration: Enables routing NDAs to suppliers and third parties for electronic signing, supporting signature workflows through email notifications, Supplier Collaboration Portal, and Employee Center for internal representatives.
    • Automated Case Creation: When a valid NDA is missing during a procurement request, a procurement case of type “Send NDA for Signature” is automatically generated.
    • Playbook-Driven Process: The routing, signing, and review of NDAs are managed through designated playbooks in the Source-to-Pay Workspace, which can be customized as needed.
    • Customizable Workflow: Playbooks and subflows can be modified to add new participants or incorporate additional logic by updating procurement case columns and flow steps.

    Practical Steps for Procurement Specialists

    • Define NDA content and update signer lists as needed.
    • Set up DocuSign integration to enable electronic signatures.
    • Navigate to Source-to-Pay Workspace to create and manage “Send NDA for Signature” cases.
    • Send NDAs for signature through playbooks and monitor signature status.
    • Review signed NDAs and close procurement cases accordingly.
    • Ensure the Document Template Integration with DocuSign application is installed to access playbooks properly.

    Additional Configuration

    Procurement teams can tailor playbooks to fit specific requirements, including adding new signers or modifying workflow logic. Implementation guidance is available for extending signer management and updating playbook subflows.

    Related Capabilities

    • Handling contract copy requests
    • Verifying delivery addresses
    • Reviewing and updating general ledger details
    • Sourcing intake guided experiences
    • Supplier risk assessment workflows
    • Processing various procurement requests such as purchase order edits and return requests

    Reduce manual effort by providing your procurement specialist with a single place to perform all the necessary actions when creating and routing Non-Disclosure Agreements (NDAs) to suppliers and third parties.

    As a procurement specialist, you can easily define your NDA content and update signer details with the help of a document template that is provided by default with the Document Template plugin [sn_doc], which is added as a dependency on Procurement Case Management [sn_spend_psd]. The signer details are stored in the Signers table.​
    Note:
    You must use the November 2023 version of the Document Template plugin [sn_doc] for using the November 2023 versions of the Procurement Case Management and Playbooks for Sourcing and Procurement Operations plugins.

    Further, procurement specialists can easily​ route the NDAs to suppliers and third parties for signing via DocuSign integration, review the signed documents, and close the procurement case of type Send NDA for Signature, from a designated playbook in Source-to-Pay Workspace.

    Details of the workflow are provided here.
    1. Define your NDA content and update the list of participants for signature.​ See Define NDA content and update the list of signers.
    2. Set up DocuSign.

      For more information, see Docusign eSignature Spoke.

    3. Navigate to All > Procurement Case Management > Source-to-Pay Workspace.
    4. Select the list icon and select All team work > Cases.
    5. Select New.
    6. In the Create a new case dialog box, select Send NDA for Signature.
    7. Select Create Case.
      Note:
      During a procurement request, when a valid NDA isn’t available for the selected supplier, a procurement case of type Send NDA for Signature is automatically created.
    8. Open the case in Source-to-Pay Workspace, prepare the NDA, and send it for signing to the suppliers and third parties from a playbook.​ See Send NDA to suppliers for signature.
      Note:
      If the Playbook tab isn’t visible in Source-to-Pay Workspace, verify that the Document Template Integration with DocuSign application is installed correctly.
    9. Sign the NDA.
    10. Review the signatures from the playbook in Source-to-Pay Workspace, notify the user, and close the case. See Send NDA to suppliers for signature.

    Additional configurations

    You can make changes to the Send NDA for signature playbook, if you must, from Playbooks.

    For adding new participants, create a new column on the procurement case and update the logic to populate in Playbooks. For more information, refer to the implementation of the signer_1 column.

    You can also update the subflows to incorporate any new logic. Flow details can be found in different steps in Playbooks.