Provide clarification on your purchase from Shopping Hub Home

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Provide clarification on your purchase by answering the question that the approver has posted regarding your order. Your response to this clarification ensures that the approver understands your exact requirements and has all the necessary information before proceeding with approving or rejecting your purchase request.

    Before you begin

    To provide clarification on your purchase, you should have received a clarification request from the approver. Only then, this task is displayed to you on your My purchases page on Shopping Hub Home.

    Role required: sn_shop.shopper

    Procedure

    1. Navigate to All > ShoppingHub > ShoppingHub Home.
    2. Select the user icon and select My purchases.
    3. On the View by purchase tab, select View question on the purchase you want to provide clarification for.
    4. In the Answer question dialog box, enter your clarification for the approver.
    5. Select Post comment.

      This correspondence is tracked through the activity stream of the corresponding purchase requisition or sourcing request here in Shopping Hub. The same is also tracked through the activity stream of the approval plan in Employee Center.

      An email notification is sent to the approver that clarification is provided for the purchase. You can configure this email notification based on your requirements. For details, see Approval email notification templates.