Components installed with Supplier Case Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Components installed with Supplier Case Management

    Activating Supplier Case Management installs various components, including tables and user roles. These components primarily reside in the Supplier Common Architecture application. Additionally, roles related to supplier payment information come from the Finance Common Architecture plugin, a dependent installation.

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    Key Features

    • User Roles: Multiple roles are installed to control permissions within Supplier Case Management. These include Supplier Administrator, Supplier Fulfiller, Supplier Owner, Supplier Manager, Supplier Agent, Supplier Contact, and KPI Administrator.
    • Role Capabilities:
      • Supplier Administrator: Full access to create, view, update, and delete all suppliers, cases, and tasks.
      • Supplier Fulfiller: Can create tasks and view/update cases and suppliers related to assigned tasks.
      • Supplier Owner: All fulfiller capabilities plus ability to create and manage suppliers and cases they own.
      • Supplier Manager: All owner capabilities plus access to all suppliers, cases, and tasks with broader update permissions.
      • Supplier Agent: Similar to fulfiller but can create and update all cases and tasks.
      • Supplier Contact: Can submit requests and complete assigned tasks via the Supplier Collaboration Portal; contacts can be primary or secondary.
      • KPI Administrator: Defines, manages, and analyzes KPIs related to supplier management.
    • Access Notes: Users with Supplier Manager, Supplier Fulfiller, and Supplier Owner roles do not have access to the Supplier Collaboration Portal.
    • Tables Installed: The plugin installs key tables to support supplier case management:
      • Supplier Case: Stores supplier case records, extending the Service Case table.
      • Supplier Task: Stores supplier-related tasks, extending the Service Task table.
      • Supplier Product Code: Maps suppliers to product codes.
      • Supplier Email Domain: Stores supplier email domains.
      • Supplier Location: Maps suppliers to locations.
      • Supplier Contact: Maps contacts to suppliers.
      • Product Code: Stores universal product and service codes, independent of suppliers.
      • Supplier Document Configuration, Type, References: Manage supplier document metadata and references.
      • Organization Tax Details: Stores supplier tax registration details, part of Finance Common Architecture.
      • Supplier Payment Information: Managed by Finance Common Architecture, stores supplier bank account details.

    Key Outcomes

    By installing Supplier Case Management and its dependent components, ServiceNow customers gain structured supplier case and task management capabilities with clearly defined roles for collaboration and governance. The integration with Finance Common Architecture enhances financial data handling for suppliers, supporting comprehensive supplier lifecycle management. Customers can expect controlled access, detailed supplier data management, and the ability to track and manage supplier cases and tasks efficiently.

    Several types of components are installed with activation of Supplier Case Management, including tables and user roles.

    The user roles and tables, even though installed along with Supplier Case Management, reside in the Supplier Common Architecture application. For more information, see Supplier Common Architecture.
    Note:
    The following roles are installed with Finance Common Architecture (com.sn_fin), which is installed as a dependent plugin:
    • sn_fin.supplier_payment_info_read: Provides read access to supplier details and supplier payment information tables
    • sn_fin.supplier_payment_info_write: Provides write access to supplier details and supplier payment information tables

    Roles installed

    Note:
    Users with the Supplier Manager [sn_slm.manager], Supplier Fulfiller [sn_slm.fulfiller], and Supplier Owner [sn_slm.owner] roles cannot access the Supplier Collaboration Portal.
    Table 1. Roles in Supplier Case Management
    Role title [name] Description Contains roles
    Supplier Administrator

    [sn_slm.admin]

    		 The supplier admin can create, view, update, and delete all the suppliers, cases, and tasks.
    • decision_table_admin
    • sn_shop.shopper
    • awa_admin
    • sn_vdr_risk_asmt.vendor_assessor
    • sn_fin.supplier_payment_info_write
    • sn_slm.manager
    • sn_kpi.admin
    Supplier Fulfiller

    [sn_slm.fulfiller]

    		 Users with this role can do the following:
    • Create tasks
    • View suppliers related to assigned cases or tasks
    • View assigned cases and tasks, or tasks that are created by them
    • Update assigned cases and tasks, or tasks that are created by them
    • task_editor
    • template_read_global
    • sn_shop.shopper
    • workspace_user
    • vendor_reader
    • canvas_user
    • sn_fin.finance_user
    • awa_agent
    • survey_reader
    • sn_fin.procurement_user
    • email_composer
    Supplier Owner

    [sn_slm.owner]

    		 The supplier owner can do everything the supplier fulfiller can do, plus users with this role can:
    • Create suppliers using the playbook
    • Create cases and tasks for suppliers they own
    • View the suppliers they own
    • View cases and tasks for the suppliers they own
    • Update the suppliers they own
    • Update the cases and tasks that are created by them or assigned to them
    Note:
    The Supplier Owner [sn_slm.owner] role can create, manage, and edit records for only the suppliers that they own.
    • personalize_responses
    • workspace_user
    • canvas_user
    • sn_slm.fulfiller
    • sn_fin.finance_user
    • sn_fin.procurement_user
    • sn_vdr_risk_asmt.vendor_assessment_reviewer
    Supplier Manager

    [sn_slm.manager]

    		 The supplier manager can do everything the supplier owner can do, plus users with this role can:
    • Create suppliers using the playbook
    • Create cases and tasks
    • View all the suppliers, cases, and tasks
    • Update the suppliers they manage and also other suppliers
    • Update the cases and tasks that they create or that are assigned to them
    • sn_slm.owner
    • dm_user_criteria_read
    Supplier Agent

    sn_slm.agent

    		 The supplier agent can do everything the supplier fulfiller can do, plus users with this role can:
    • Create cases and tasks
    • View all the suppliers, cases, and tasks
    • Update all the tasks and assigned cases
    		 sn_slm.fulfiller
    Supplier Contact

    [sn_slm.contact]

    		 A user with this role can do the following:
    • Submit requests using the supplier catalog from the Supplier Collaboration Portal
    • Complete assigned tasks using the Supplier Collaboration Portal
    Note:
    A contact can be a primary contact or secondary contact. A primary contact is a user that has the Primary contact column set to true on the Vendor Contacts page.
    • sn_fin.supplier_payment_info_read
    • snc_external
    KPI Administrator

    [sn_kpi.admin]

    		 The KPI admin can define, manage, and analyze KPIs​. sn_kpi.user

    Tables installed

    Note:
    The Supplier Payment Information [sn_fin_supplier_payment] table, which stores the bank account records of the suppliers, is installed with the Finance Common Architecture (com.sn_fin) application.
    Table 2. Tables in Supplier Case Management
    Table Description
    Supplier Case [sn_slm_case] Stores the supplier case records. Extends the Service Case [sn_spend_sdc_service_request] table.
    Supplier Product Code [sn_slm_code_m2m_supplier] Stores the relationships between suppliers in the Supplier [sn_fin_supplier] table and product codes in the Product Code [sn_supplier_product_code] table.
    Supplier Email Domain [sn_slm_email_domain] Stores the email domains of the suppliers.
    Supplier Location [sn_slm_m2m_location] Stores the relationships between suppliers stored in the Supplier [sn_fin_supplier] table and locations stored in the Location [cmn_location] table.
    Supplier Contact [sn_slm_supplier_m2m_contact] Stores the supplier contact and supplier records. It is used for the M2M mapping of one contact with many suppliers.
    Product Code [sn_slm_product_code] Stores the product and service records with universal product codes (UPC). These records do not have any relation to the supplier.
    Supplier Task [sn_slm_task] Stores the tasks of the suppliers. Extends the Service Task (sn_spend_sdc_service_task) table.
    Supplier Document Configuration [sn_slm_document_config] Stores the supplier document configurations. Extends the Application File [sys_metadata] table.
    Supplier Document Type [sn_slm_document_type] Stores the supplier document types. Extends the Application File [sys_metadata] table.
    Supplier Document References [sn_slm_document_references] Stores the supplier document references. Extends the Document References [ds_document_references] table.

    Organization Tax Details

    [sn_fin_org_tax_detail]

    		 Stores the tax registration details of the supplier.
    Note:
    This table has been added in the Finance Common Architecture (com.sn_fin) plugin.