Employee Center Pro release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Employee Center Pro release notes

    The ServiceNow® Employee Center Pro application offers a centralized hub for departmental services, unifying system access and delivering actionable content experiences. The Zurich release brings several enhancements to improve performance, user engagement, and administrative flexibility.

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    Key Features

    • Portal Performance Optimization: Communicate information about heavy usage and slower network conditions during peak times like live events or major announcements, ensuring users are informed about performance impacts.
    • Notifications for Employee Center: Enhanced content engagement with the ability to receive notifications, add reactions, and comment on published news articles, boosting employee involvement.
    • Integrated Experience and Service Feedback: Administrators gain flexible configuration options, while employees can submit detailed feedback featuring new themes, comment additions alongside ratings, and access to a Feedback Analytics Dashboard for reviewing submissions.
    • Quick Start Tests: After upgrades or new deployments, run quick start tests to verify Employee Center Pro functionality. These tests can be copied and customized if you have tailored the application.
    • UI Enhancements: Introduction of the Coral theme as the default look for new portals, web, and mobile experiences with Next Experience or Core UI enabled. This theme offers a fresh, brand-neutral design with an optional dark mode for web and mobile.

    Activation and Related Applications

    Employee Center Pro is available through the ServiceNow Store. Customers must request installation via the store, which also provides version history and cumulative release notes for all applications.

    The release notes highlight integration with the Now Mobile app, which supports task management and resource access on mobile devices. Now Mobile auto-assigns the employee taxonomy to the Mobile Employee Service portal (MESP) record, facilitating streamlined content management.

    The ServiceNow® Employee Center Pro application provides a central hub for departmental services with unified system access and actionable content experiences. Employee Center Pro was enhanced and updated in the Zurich release.

    Employee Center Pro highlights for the Zurich release

    • Configure features flexibly and submit detailed feedback using enhancements for the Integrated experience and Service feedback.
    • Get the Notifications in Employee Center feature in Content engagement for improved employee involvement while engaging with news content.
    • Experience an enhanced performance with improvements to calender widgets, news and events, and publishing communications to browser websites.

    See Employee Center Pro for more information.

    Important:
    Employee Center Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Portal performance optimization
    Communicate information about heavy usage and slower network conditions during high usage scenarios, such as live events and major announcements.
    Notifications for Employee Center enhancements
    Get the Notifications for Employee Center feature in Content engagement. Add reactions and comments to published news articles to help improve user involvement.
    Integrated experience and service feedback
    Configure features flexibly as an admin and submit detailed experience feedback as an employee with the Integrated experience and Service feedback enhancements. With the enhancements, you can do the following:
    • Use new themes for experience feedback.
    • Add comments in addition to a rating when submitting experience feedback.
    • Review submitted feedback on the Feedback Analytics Dashboard.
    Quick start tests for Employee Center Pro
    After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center Pro works as expected. If you customized Employee Center Pro, copy the quick start tests and configure them for your customizations.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Activation information

    Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Now Mobile app
    Now Mobile® enables you to manage and create tasks and access other company resources from your mobile device.

    Use Now Mobile® to install the default taxonomy for the employee content store application. This application auto-assigns the employee taxonomy to the Mobile Employee Service portal (MESP) record.