Advanced AI Search Management Tools release notes

  • Release version: Zurich
  • Updated November 14, 2025
  • 1 minute to read
  • The ServiceNow® Advanced AI Search Management Tools application helps AI Search administrators analyze search query traffic trends, review indexed record and configuration settings, and preview search query results. Advanced AI Search Management Tools was enhanced and updated in the Zurich release.

    Advanced AI Search Management Tools highlights for the Zurich release

    Zurich Patch 4
    • Review performance metrics and trends more easily with an updated and refreshed dashboard UI.
    • Analyze performance metrics and trends for search applications used in Recommended Actions.
    Zurich Patch 1
    • Analyze search trends from the preceding six months using the AI Search Analytics dashboard's Date range interactive filter.
    • Understand your mobile search traffic with support for the Mobile Platform search application in the AI Search Analytics dashboard's Search application interactive filter.

    See Platform Analytics Solution for Advanced AI Search Management Tools for more information.

    Important:
    Advanced AI Search Management Tools is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Zurich Patch 4
    AI Search analytics dashboard
    The Search application interactive filter now allows analysts to review performance metrics and trends for search applications used in Recommended Actions.
    Zurich Patch 1
    AI Search analytics dashboard
    The Search application interactive filter now allows analysts to review performance metrics and trends for the Mobile Platform search application.

    Changed in this release

    Zurich Patch 4
    AI Search analytics dashboard
    The performance metrics, trends, and charts for this dashboard have been refreshed to offer a cleaner visual experience.
    Zurich Patch 1
    AI Search analytics dashboard
    The Date range interactive filter now enables you to access data from the last 180 days, rather than the last 90 days.

    Activation information

    Install Advanced AI Search Management Tools by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    You must have the Usage Insights API application installed from the ServiceNow Store to use Advanced AI Search Management Tools.