Document Services release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Document Services Release Notes

    The ServiceNow® Document Services application provides robust document management capabilities, including document creation, maintenance, conversion, and third-party integrations such as Microsoft SharePoint. The Zurich release introduces several enhancements that improve functionality and user experience.

    Show full answer Show less

    Key Features

    • Document Comparison: Compare two document versions side by side to track changes.
    • Cloud Integration: Upload and manage external cloud documents, authenticate with Microsoft OneDrive and Google Drive, and sync metadata.
    • Document Security: Use document classification to control public sharing and maintain security.
    • Instant Summaries: Generate quick summaries and utilize interactive Q&A and FAQs for efficient insights.
    • UI Enhancements: Introduction of the Coral theme as the default, offering a fresh interface and dark theme options.
    • Enhanced Document Management: Options to upload files directly to external clouds and set sharing permissions.
    • AI-Powered Summarization: Automatically generate summaries for PDFs and Microsoft Word files.
    • Accessibility Features: Support for PDF generation with accessibility features for regulated markets.

    Key Outcomes

    With these updates, ServiceNow customers can expect improved document management efficiency, enhanced document security, and a more streamlined user experience across platforms. The ability to integrate with external cloud providers and utilize AI for summarization will significantly reduce time spent on document-related tasks, while the new UI elements will enhance overall usability.

    The ServiceNow® Document Services application provides a broad range of services that are related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Zurich release.

    Document Services highlights for the Zurich release

    • Compare any two document versions and track changes by using document comparison.
    • Connect and manage external cloud documents by uploading files, storing URLs, and syncing metadata with your records.
    • Authenticate with your personal accounts on an external cloud, Microsoft OneDrive, or Google Drive.
    • Control public sharing by using document classification to ensure document security.
    • Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&A, and FAQs.

    See Document Services for more information.

    Important:
    Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Document comparison
    Compare two versions of the document side by side.
    Guardrails for PDF generation and accessibility
    Use static and dynamic guardrails to help maintain stability during PDF generation and accessibility.
    Smart Documents
    Accelerate insights with quick summaries, dynamic Q&A, and FAQs that reduce time spent searching for information

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
    Upload to provider button
    The Upload to provider button was changed to Upload to cloud button within the Connect with external cloud dialog box.
    Sync button
    The Sync button was changed to the Download from Cloud button.
    Upload to cloud button
    The Upload to cloud button has been added for versions.
    External Provider Settings tab
    The External Provider Settings tab was changed to the External Cloud Settings tab.
    Summarize button
    The Summarize button was changed to the Ask Now Assist button.

    Changed in this release

    Connect documents on external cloud
    Upload your files directly to an external cloud (including multiple versions of the document).
    Permissions for external cloud files
    Set the sharing permissions on your external cloud files.
    Authenticate personal accounts on external cloud
    Implement personal token-based authentication for an external cloud so that you can verify user-specific access, audit trails, and compatibility with existing and future integrations.
    Connect file extensions
    Link any Google Drive file to a document record by selecting a provider and entering the file URL All file extension are now supported.
    HTML to PDF Conversion
    Specify an image retrieval timeout for HTML to PDF conversion.
    Document classification
    Limit public sharing based on a document's classification.
    PDF generation
    Generate a PDF with accessibility for regulated markets.
    Property value for digital signature using CAC or PIV smart cards
    Specify the method used to identify and validate the user who has signed the PDF using the property value.
    Document summarization
    Use AI to generate summaries for feedback, disclaimers, and usage tracking in PDFs and Microsoft Word files.
    Document Services Framework for Microsoft OneDrive
    Retrieve the list of files and folders based on the given search query from Microsoft OneDrive.
    Document Services Framework for Google Drive
    Retrieve the list of files and folders based on the given search query from Google Drive.

    Activation information

    Document Services is a ServiceNow AI Platform feature that is active by default.

    Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate Document Management .

    Multi Provider Document Services Framework needs to be installed by requesting it from the ServiceNow Store. For more information, see Multi Provider Document Services Framework. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.
    Guardrails for PDF generation and accessibility
    Added static and dynamic guardrails for accessibility support for PDF document generation
    PDF generation and accessibility
    Added support for PDF document generation with accessibility for regulated markets.