Quiz designer
Summarize
Summary of Quiz designer
The Quiz Designer is an interface for users with theassessmentadminrole to create, edit, and distribute quizzes within ServiceNow. It centralizes quiz creation and management by providing a visual design canvas, header bar, and various controls for adding different types of questions. All quiz data is stored in assessment tables and can be managed either through the Quiz Designer or via assessment engine modules.
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Key Features
- Controls Tab: Offers drag-and-drop question controls for multiple data types such as scored attachments, boolean, choice lists (including multi-select), date/time, number ranges, Likert scales, image scales, text strings, templates, and references.
- Questions Tab: Displays all metrics available in the question bank for quick filtering and selection when building quizzes.
- Categories Tab: Organizes all metric categories from the question bank, helping structure quizzes into meaningful sections.
- Header Bar: Contains tabs to switch views between Design (adding questions/categories), Configuration (introductions, end notes, signatures), and Availability (selecting recipients). It also provides menu options for saving, previewing, publishing, loading, copying quizzes, and creating new quizzes.
- Design Canvas: The workspace where quizzes are built with categories and questions, starting with a blank canvas for new quizzes.
Practical Usage
- Create a Quiz: Build quizzes by adding categories and then populating each with questions using various data types suited to your assessment needs.
- Edit a Quiz: Modify quizzes even after distribution, including adjusting scoring parameters and question content.
- Enable Retakes: Configure quizzes to allow recipients to resubmit answers multiple times before the due date, improving learning outcomes.
- View Results: Access detailed results per question and category or review comprehensive scorecards for performance analysis.
Benefits for ServiceNow Customers
The Quiz Designer streamlines assessment management by consolidating quiz creation and editing into a user-friendly interface with flexible question types and organizational tools. This enables administrators to efficiently build tailored quizzes, control distribution, and track detailed results, enhancing training, compliance, and knowledge evaluation processes.
The quiz designer provides a single interface that users with the assessment_admin role can use to create, edit, and distribute quizzes.
You can also use it to edit existing quizzes and change scoring parameters.
Alternatively, you can use the modules of the assessment engine to create and edit the records that make up a quiz. All quiz records are stored in assessment tables and displayed in Quiz views of those tables. For details, see Create quizzes with forms.
Tools on the Quiz Designer
The quiz designer includes a design canvas, a header bar, and many controls that you can use to create quizzes.
To open the quiz designer, navigate to .
The designer contains the following elements:
- Controls tab
- Questions tab
- Categories tab
- Header bar
- Design canvas
Controls tab
Controls for the supported question data types are available in the Controls palette. Drag and drop a control onto the designer canvas to create a question of that type.
| Data type | Description | Scored |
|---|---|---|
| Attachment | Question with a Manage Attachments icon that allows users to attach one or more files. | Y |
| Boolean | Question with a check box or a Yes/No list for user responses. | |
| Choice | List of predefined options. For more information, see the definition for Choices Create quiz questions. Multiple correct answers are supported. | Y |
| Date | Date field. | N |
| Date/Time | Date and time field. | N |
| Number | Number field with predefined minimum and maximum values. The default is 1-10. | N |
| Percentage | Percentage field with a prescribed range. | N |
| Scale | Predefined Likert scale. Answer options appear as radio buttons. Multiple correct answers are supported. | Y |
| Numeric Scale | Selectable number scale. The default is 1-5. Answer options appear as radio buttons. Multiple correct answers are supported. | Y |
| Image Scale | Predefined set of images. Five emojis similar to the Likert scale (very dissatisfied to very satisfied) are provided. However, you can upload additional images in JPG, PNG, or GIF format. Multiple correct answers are supported. | Y |
| String | Single or multiline text field. | N |
| Template | Choice list of templates that provide a predefined scale of options. For details, see Configure a template question. Multiple correct answers are supported. | Y |
| Reference | Choice list of fields from a specified reference table. This data type does not support reference qualifiers. |
Questions tab
This tab displays all metrics added to the question bank for quizzes. Use the Filter field to search for questions. Each metric is displayed with its name and type.
Categories tab
This tab displays all metric categories added to the question bank for quizzes. All metrics in the question bank are group under the corresponding metric category. Use the Filter field to search for categories or questions.
Header Bar
The header bar contains tabs that display different views and a menu of various functions.
- Design: Add categories and questions, and configure the properties of each. This is the default view of the canvas when you open the designer.
- Configuration: Create introductions and end notes for quizzes, and select a signature.
- Availability: Select the recipients for each category in the quiz.
) in the in the upper right of the quiz designer to select the following options:- Save: Saves the current quiz.
- Preview: Displays a preview of the quiz as it appears to the recipients.
- Publish: Distributes the quiz to the selected recipients.
- Save and Publish: Saves and distributes the quiz in one step.
- New Quiz: Opens a fresh canvas for a new quiz.
- Load Quiz: Opens a list of existing quizzes that you can select and edit.
- Copy Quiz: Creates a copy of the quiz.
The availability of each option depends on the status of the quiz that is opened in the quiz designer.
Design Canvas
New quizzes open in the Design view. The quiz Name field appears above first category in the canvas. A blank question field appears in the category container.