Integration Commons for CMDB

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Integration Commons for CMDB

    The Integration Commons for CMDB (sncmdbintutil) is a ServiceNow Store application designed to enhance CMDB integrations. It includes the CMDB Integrations Dashboard and a set of Robust Transform Engine (RTE) transforms and script includes that help standardize data from various integrations and changes into the CMDB. This app supports better identification and reconciliation by focusing on key attributes required by the Identification and Reconciliation Engine (IRE) and class derivation.

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    Key Features

    • CMDB Integrations Dashboard: Provides a centralized view of the status, results, and errors from all installed Service Graph Connectors and custom integrations built using IntegrationHub ETL.
    • RTE Transforms and Script Includes: Offers templated operations to standardize and process data inputs, with logic that returns single outputs or concatenated multiple values that can be split as needed.
    • Automatic Installation: The Integration Commons for CMDB app is automatically installed as a dependency when Service Graph Connectors are added, ensuring all necessary transforms and scripts are available.
    • ADM Adapter Integration: Supports configuration of the Application Dependency Mapping (ADM) adapter to enrich the CMDB with running processes, TCP connections, and application details.

    Key Outcomes

    • Improved visibility into integration health and data processing through the CMDB Integrations Dashboard.
    • Consistent and standardized CMDB data from multiple integrations, enhancing the accuracy of identification and reconciliation processes.
    • Streamlined integration setup with automatic app dependencies and support for ADM data population.
    • Capability to verify system integrity post-upgrades or deployment by running quick start tests to ensure the Integration Commons functions correctly.

    Dependencies and Recommendations

    This application requires the CMDB and CSDM Data Foundations Dashboards version 2.3.5 or later. It is recommended to perform quick start tests after upgrades or new deployments to validate functionality. Additional resources cover configuring the ADM adapter, managing CMDB data deletion, and parallel loading techniques.

    The Integration Commons for CMDB (sn_cmdb_int_util) store app contains the CMDB Integrations Dashboard and a set of Robust Transform Engine (RTE) transforms and script includes.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Dependencies

    CMDB and CSDM Data Foundations Dashboards v2.3.5 or later versions (see Monitor system foundations in the CSDM and the CMDB Data Foundations Dashboards)

    Using the CMDB Integrations Dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors and any custom integrations created in IntegrationHub ETL.

    See CMDB Integrations Dashboard for more information.

    Using RTE transforms

    The Integration Commons for CMDB (com.snc.cmdb.integration_util) plugin provides the Integration Commons functionality. You can use the transforms and script includes to standardize the values stored in the CMDB by different data integrations or by changes. The attributes that are included in the Integration Commons for CMDB store app are attributes that the Identification and Reconciliation Engine (IRE) requires for identification or attributes that could be used to derive classes.

    The transforms are common operation types and template scripts available as templated operations. A templated operation is a transform that controls the logic for the transform. The result is that there can be only a single output. When a transform returns multiple values, then those values are concatenated by a triple pipe (|||). You then must use the split transform to retrieve the values that you’re interested in. The inputs are either a single field or a list of fields. For all but one transform, the inputs are assumed to be a fixed list of fields as described for each of the following individual transform.

    Note:
    The RTE transforms are included in the Integration Commons for CMDB store app and are available in the IntegrationHub ETL store app. For more information on RTE transforms, see RTE operation types included within the Integration Commons for CMDB app and RTE transforms template scripts included within the Integration Commons for CMDB app.

    ServiceNow Service Graph Connectors that are available at the ServiceNow Store, have dependencies on the transforms and script includes in the Integration Commons for CMDB store app. Therefore, when you install such CMDB integration, the Integration Commons for CMDB store app is automatically installed too.

    You can also configure the Application Dependency Mapping (ADM) adapter to populate running processes, TCP connections, and applications into CMDB. For more information, see Configuring the ADM adapter for Service Graph Connectors.

    Important:
    After upgrades and deployments of new applications or integrations, run quick start tests to verify that Integration Commons for CMDB works as expected. See Quick start tests for Integration Commons for CMDB for more information.