Mute or unmute all participants

As a communications manager or a conference call host, mute/unmute all the conference participants from the workbench.

Before you begin

Role required: notify_view, notify_admin, major_incident_manager, or communications_manager

Before starting this procedure, ensure there is an active conference call with one or more participants.

Procedure

1. Navigate to All > Major Incident Management in the application filters.
2. Select the incident that you are trying to resolve.
3. On the incident, click View Workbench
4. In the Conferences tab, select a conference

   Option	Description
   Mute All	Click this button to mute all the participants in the conference
   Unmute All	Click this button to unmute all the participants in the conference

   Figure 1. Mute All

   

   Figure 2. Unmute All