CMDB classes targeted in Service Graph Connector for Observability - Datadog

  • Release version: Yokohama
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of CMDB classes targeted in Service Graph Connector for Observability - Datadog

    The Service Graph Connector for Observability integrates Datadog data into ServiceNow's CMDB by automatically pulling and populating data into specific CMDB classes. This enables ServiceNow customers to maintain an accurate and enriched configuration management database with real-time information from Datadog, facilitating better infrastructure visibility and service impact analysis.

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    Targeted CMDB Classes and Their Key Attributes

    The connector populates the following CMDB tables with data collected from Datadog, enhancing the accuracy of asset and relationship information:

    • Cloud DataBase [cmdbciclouddatabase]: Attributes such as object ID, fully qualified domain name, name, type, and version are populated. This class is related to Logical Datacenter and Key Value tables.
    • Cloud Load Balancer [cmdbcicloudloadbalancer]: Populates name and object ID attributes. It relates to Logical Datacenter and Key Value tables.
    • Cloud Service Account [cmdbcicloudserviceaccount]: Attributes include account ID, name, object ID, and datacenter type.
    • IP Address [cmdbciipaddress]: Populates IP address, NIC, and name attributes. It has relationships with Network Adapter and Key Value classes.
    • Key Value [cmdbkeyvalue]: Stores key and value pairs relevant to other classes.
    • Logical Datacenter [cmdbcilogicaldatacenter]: Attributes like name, object ID, and region are populated. It hosts Cloud Service Account and Network Adapter classes.
    • Network Adapter [cmdbcinetworkadapter]: Populates MAC address, name, IP address, and configuration item details. It references Server class.
    • Server [cmdbciserver]: Populates extensive hardware and system details including CPU specs, disk space, DNS domain, fully qualified domain name, operating system, and RAM. It owns Network Adapter and IP Address classes and references Key Value.
    • Service Calculated [cmdbciservicecalculated]: Contains service-related attributes such as name, operational status, populator status, service populator, and type.

    Key Relationships

    The connector establishes important relationships between CI classes to reflect infrastructure dependencies and logical organization:

    • Cloud DataBase and Cloud Load Balancer are hosted on Hosts and linked to Logical Datacenter and Key Value classes.
    • Logical Datacenter hosts Cloud Service Account and Network Adapter classes.
    • IP Address references Network Adapter and Key Value.
    • Network Adapter references Server.
    • Server owns Network Adapter and IP Address and references Key Value.

    Benefits for ServiceNow Customers

    This integration provides ServiceNow customers with a comprehensive, up-to-date view of their cloud and infrastructure assets sourced from Datadog. It supports enhanced service impact analysis, operational decision-making, and streamlined IT service management by maintaining accurate CI data and relationships within the CMDB.

    When you complete setting up the connection, the data is automatically pulled from Datadog. The data is saved in target tables.

    Cloud DataBase [cmdb_ci_cloud_database]

    The following attributes in the Cloud DataBase [cmdb_ci_cloud_database] table are populated by collected data:
    Attribute label Attribute name
    Object ID object_id
    Fully qualified domain name fqdn
    Name name
    Type type
    Version version
    Table 1. Relationships created for Cloud DataBase
    Parent class Relationship type Child class
    Cloud DataBase [cmdb_ci_cloud_database] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    Cloud DataBase [cmdb_ci_cloud_database] Reference Key Value [cmdb_key_value]

    Cloud Load Balancer [cmdb_ci_cloud_load_balancer]

    The following attributes in the Cloud Load Balancer [cmdb_ci_cloud_load_balancer] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    Table 2. Relationships created for Cloud Load Balancer
    Parent class Relationship type Child class
    Cloud Load Balancer [cmdb_ci_cloud_load_balancer] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    Cloud Load Balancer [cmdb_ci_cloud_load_balancer] Reference Key Value [cmdb_key_value]

    Cloud Service Account [cmdb_ci_cloud_service_account]

    The following attributes in the Cloud Service Account [cmdb_ci_cloud_service_account] table are populated by collected data:
    Attribute label Attribute name
    Account Id account_id
    Name name
    Object ID object_id
    Datacenter Type datacenter_type

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP Address ip_address
    Nic nic
    Name name
    Table 3. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Key Value [cmdb_key_value]

    The following attributes in the Key Value [cmdb_key_value] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Value value

    Logical Datacenter [cmdb_ci_logical_datacenter]

    The following attributes in the Logical Datacenter [cmdb_ci_logical_datacenter] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    Region region
    Table 4. Relationship created for Logical Datacenter
    Parent class Relationship type Child class
    Logical Datacenter [cmdb_ci_logical_datacenter] Hosted on::Hosts Cloud Service Account [cmdb_ci_cloud_service_account]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    Configuration Item cmdb_ci
    MAC Address mac_address
    Name name
    IP Address ip_address
    Table 5. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Server [cmdb_ci_server]

    Server [cmdb_ci_server]

    The following attributes in the Server [cmdb_ci_server] table are populated by collected data:
    Attribute label Attribute name
    Class sys_class_name
    CPU core thread cpu_core_thread
    CPU count cpu_count
    CPU speed (MHz) cpu_speed
    CPU type cpu_type
    Disk space (GB) disk_space
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Name name
    Operating System os
    RAM (MB) ram
    Table 6. Relationships created for Server
    Parent class Relationship type Child class
    Server [cmdb_ci_server] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Server [cmdb_ci_server] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Server [cmdb_ci_server] Reference Key Value [cmdb_key_value]

    Service Calculated [cmdb_ci_service_calculated]

    The following attributes in the Service Calculated [cmdb_ci_service_calculated] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Operational status operational_status
    Populator status populator_status
    Service populator service_populator
    Type type