CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS

  • Release version: Yokohama
  • Updated July 7, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS

    The Service Graph Connector (SGC) for Observability - Dynatrace SaaS integration enables ServiceNow customers to automatically import and update configuration data from the Dynatrace SaaS platform into the ServiceNow CMDB. This integration leverages Dynatrace’s DQL-based APIs and Grail architecture for efficient data collection. It is designed exclusively for the Dynatrace SaaS (3rd-generation) platform; customers using Dynatrace managed (self-hosted) or legacy SaaS environments should use the earlier Service Graph Connector for Observability - Dynatrace.

    Show full answer Show less

    Data pulled from Dynatrace is stored in ServiceNow tables extending from the core Configuration item [cmdbci] table, enabling a comprehensive and synchronized view of applications, services, computers, software, and related components.

    Key CMDB Classes and Attributes Populated

    • Application [cmdbciappl]: Attributes such as configuration file, installation directory, operational status, running process commands, and version are populated. Relationships include Runs on::Runs linking Applications to Computers.
    • Calculated Application Service [cmdbciservicecalculated]: Populated attributes include correlation ID, discovery metadata, operational status, service populator details, and service type. Relationships include Depends on::Used by with Configuration Items and Runs on::Runs with Applications and Computers.
    • Computer [cmdbcicomputer]: Key attributes such as CPU count and name, DNS domain, FQDN, virtualization status, MAC address, manufacturer, model, OS and version, RAM, serial number, and discovery timestamp are populated. It owns IP Addresses and references Key Values.
    • IP Address [cmdbciipaddress]: Attributes like IP address, IP version, and name are populated.
    • Key Value [cmdbkeyvalue]: Stores key-value pairs collected from Dynatrace for reference purposes.
    • Serial Number [cmdbserialnumber]: Contains serial number details, type, and validation status. It references Computers.
    • Software [cmdbcispkg]: Populated when Software Asset Management (SAM) is not installed, including key, name, and version attributes.
    • Software Installation [cmdbsamswinstall]: Used when SAM is installed, attributes include discovery source, display name, installation details, last scanned date, publisher, and version. It references Servers and Software Instances.
    • Software Instance [cmdbsoftwareinstance]: Populated when SAM is not installed, tracking installed-on relationships and names. It references Computers.

    Practical Implications for ServiceNow Customers

    This integration enables automated, periodic synchronization of critical infrastructure and application data from Dynatrace SaaS into your ServiceNow CMDB, ensuring up-to-date visibility into your environment. By populating detailed attributes and establishing key relationships across applications, services, computers, IPs, software, and serial numbers, you can improve configuration management, impact analysis, and service dependency mapping.

    Understanding which CMDB classes and attributes are targeted helps you anticipate how Dynatrace observability data will enrich your CMDB records and support ITSM and ITOM processes. Additionally, knowing the distinction between environments supported (Dynatrace SaaS only) ensures you select the correct connector for your deployment.

    When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Important:
    The Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.

    Application [cmdb_ci_appl]

    The following attributes in the Application [cmdb_ci_appl] table are populated by collected data.

    Attribute label Attribute name
    Class sys_class_name
    Configuration file config_file
    Installation directory install_directory
    Name name
    Operational status operational_status
    Running process command running_process_command
    Running process key parameters running_process key parameters
    Version version
    Table 1. Relationships created for Application
    Parent class Relationship type Child class
    Application [cmdb_ci_appl] Runs on::Runs Computer [cmdb_ci_computer]
    Application [cmdb_ci_appl] Reference Key value [cmdb_key_value]
    Note:
    Based on the Discovery Process Classifications list, the tables that extend the Application [cmdb_ci_appl] table are populated by the SGO-Dynatrace SaaS Processes [sn_dynatrace_saas_sgo_dynatrace_saas_processes] data source.

    Calculated Application Service [cmdb_ci_service_calculated]

    The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data.
    Attribute label Attribute name
    Correlation ID correlation_id
    Hide from dashboard hide_from_dashboard
    Metadata metadata
    Most recent discovery last_discovered
    Name name
    Operational status operational_status
    Service Populator service_populator
    Service Populator Status populator_status
    Service Type type
    Table 2. Relationships created for Calculated Application Service
    Parent class Relationship type Child class
    Calculated Application Service [cmdb_ci_service_calculated] Depends on::Used by Configuration Item [cmdb_ci]
    Calculated Application Service [cmdb_ci_service_calculated] Runs on::Runs Application [cmdb_ci_appl]

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data.
    Attribute label Attribute name
    Class sys_class_name
    CPU count cpu_count
    CPU name cpu_name
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Is Virtual virtual
    MAC Address mac_address
    Manufacturer manufacturer
    Model ID model_id
    Most recent discovery last_discovered
    Name name
    Operating System os
    OS Version os_version
    RAM (MB) ram
    Serial number serial_number
    Table 3. Relationships created for Computer
    Parent class Relationship type Child class
    Computer [cmdb_ci_computer] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Computer [cmdb_ci_computer] Reference Key Value [cmdb_key_value]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data.
    Attribute label Attribute name
    IP Address ip_address
    IP version ip_version
    Name name

    Key Value [cmdb_key_value]

    The following attributes in the Key Value [cmdb_key_value] table are populated by collected data.
    Attribute label Attribute name
    Key key
    Value value

    Serial Number [cmdb_serial_number]

    The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data.
    Attribute label Attribute name
    Serial Number serial_number
    Serial Number Type serial_number_type
    Valid valid
    Table 4. Relationship created for Serial Number
    Parent class Relationship type Child class
    Serial Number [cmdb_serial_number] Reference Computer [cmdb_ci_computer]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data when the Software Asset Management (SAM) application isn't installed.
    Attribute label Attribute name
    Key key
    Name name
    Version version
    Table 5. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Installation [cmdb_sam_sw_install]

    The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data when the SAM application is installed.
    Attribute label Attribute name
    Discovery source discovery_source
    Display name display_name
    Installed on installed_on
    Last scanned last_scanned
    Publisher publisher
    Version version
    Table 6. Relationship created for Software Installation
    Parent class Relationship type Child class
    Software Installation [cmdb_sam_sw_install] Reference Server [cmdb_ci_server]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data when the SAM application isn't installed.
    Attribute label Attribute name
    Installed on installed_on
    Name name
    Table 7. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Computer [cmdb_ci_computer]