Create an issue

Track a problem identified with an AI asset, such as a performance or compliance gap, and document the action plan for resolving it.

Before you begin

Role required: sn_ai_governance.ai_steward or sn_ai_asset_mgmt.ai_asset_owner

About this task

An issue tracks a problem identified with an AI asset that needs a resolution or an action plan, such as a gap surfaced during a governance review. For more information about governance records associated with AI systems, see Governance record types.

Procedure

1. Navigate to All > AI Control Tower > Home > Activity Center > Work > Assigned to you.
2. Select the Issues sub-tab.
3. Select New.
4. Fill in the fields that describe the issue.

   Table 1. Issue fields

   Field	Description
   Name	Name of the issue.
   Issue type	Type of issue.
   Classification	Classification of the issue.
   Location	Location associated with the issue.
   State	Current state of the issue. Defaults to New.
   Substate	More specific status within the current state.
   Priority	Priority of the issue.
   Issue rating	Severity rating assigned to the issue.
   Description	Description of the issue.

5. In the Assignment section, specify who should work the issue.

   Table 2. Assignment fields

   Field	Description
   Assignment group	Group responsible for working the issue.
   Assigned to	User assigned to work the issue.
   Issue manager group	Group responsible for managing the issue.
   Issue manager	User responsible for managing the issue.
   Watch list	Users who want to stay informed about the issue.

6. In the Schedule section, set the dates and duration for resolving the issue.

   Table 3. Schedule fields

   Field	Description
   Due date	Date and time the issue must be resolved by.
   Confirmed date	Confirmation date for the issue. This field is auto-filled.
   Planned start date	Planned date and time to start work on the issue. Defaults to the current date and time.
   Planned end date	Planned date and time to finish work on the issue. Defaults to the current date and time.
   Duration (duration)	Planned length of time to resolve the issue, in days, hours, minutes, and seconds.
   Created	Date on which the issue is created. This field is automatically set to the current date and time.
   Closed	Date on which the issue is closed.
   Actual start date	Actual date and time work on the issue started.
   Actual end date	Actual date and time work on the issue ended.
   Actual duration	Actual length of time spent resolving the issue, in days, hours, minutes, and seconds.

7. If the issue is part of a group of related issues, associate it with its parent in the Issue grouping section.

   Table 4. Issue grouping fields

   Field	Description
   Parent issue	Parent issue that this issue belongs to, if the issue is part of a group.

   Note:

   When advanced issue grouping is enabled, the form also shows a Group level field that indicates whether the issue is a parent, child, or standalone issue, and a Management method field that indicates whether the issue is managed from the parent or from child issues individually.
8. In the Action plan section, describe how the issue will be resolved.

   Table 5. Action plan fields

   Field	Description
   Recommendation	Recommended action to resolve the issue.
   Action plan	Plan for resolving the issue.

9. In the Confidentiality section, restrict visibility of the issue if needed.

   Table 6. Confidentiality fields

   Field	Description
   Confidential	Options that restricts visibility of the issue to confidential users and members of confidential user groups.
   Allowed users	Users who can access the issue if it's marked confidential.
   Allowed groups	Groups who can access the issue if it's marked confidential.

10. In the Activity section, add any supporting notes or comments.

    Table 7. Activity fields

    Field	Description
    Work notes (Private)	Internal notes about the issue that aren't visible to the customer.
    Additional comments (Customer visible)	Comments about the issue that are visible to the customer.

11. In the Settings section, specify the functional domain that the issue belongs to.

    Table 8. Settings fields

    Field	Description
    Functional domain	Functional domain that the issue belongs to, such as AI Risk and Compliance or IT risk and compliance.

12. Save the issue.

Result

The issue is created and appears in the Issues sub-tab, where the assigned user or group can work it through to resolution.