AI Service Graph Connector for Salesforce

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read

    • The AI Service Graph Connector for Salesforce enables to discover and import AI agents, models, prompts, tools, and track agent usage from your Salesforce environment into ServiceNow AI Control Tower.

    Download apps from the Store

    Visit the ServiceNow store website to download the AI Service Graph Connector for Salesforce application.

    Supported ServiceNow versions

    This connector is supported on the following ServiceNow releases:

    Release Status
    Australia Supported
    Zurich Supported
    Yokohama patch 11 Supported

    User Roles

    You must have one of the following roles assigned.

    Required Roles
    sn_ai_disc.discovery_admin
    sn_cmdb_int_util.sgc_admin

    ServiceNow Prerequisites

    Complete the following setup steps once when configuring the connector for the first time.

    Note:
    Updating data source access and clear cache is a prerequisite that needs to be completed only once, when setting up a new instance for the first time.
    Update Data Source Access

    The connector requires write permissions to the Data Source table to create data sources.

    To enable data source creation:
    1. Select Global from the application picker.
    2. Navigate to Application Access.
    3. Select the Can create, Can update, and Can delete check boxes.
    4. Select Update.
    5. Switch to the connector application scope.
    Clear cache

    Clear the cached data for the Data Source and Tables.

    To clear the cache:
    1. Navigate to System Definition > Background Scripts.
    2. Enter the following script in the Run Script text box:
      GlideTableManager.invalidateTable('sys_data_source');
GlideCacheManager.flushTable('sys_data_source');
GlideTableManager.invalidateTable('sys_db_object');
GlideCacheManager.flushTable('sys_db_object');
    3. Select Run Script.
      Note:
      The script might take several minutes to complete. After completion, switch to the connector application scope.

    Salesforce Prerequisites

    Before proceeding, ensure you have:

    • Salesforce Account: Active Salesforce account with access to the services you want to connect.
    • Credentials: Salesforce Consumer Key and Consumer Secret with read permissions for the services you plan to integrate.

    Required Permissions:

    These are found in Permission Sets or Profiles → System Permissions section:

    • Manage Al Agents (core/common permission required in almost all cases).
    • Agent-type-specific:
      • Service Agents (common use case): Manage Agentforce Service Agents + Manage Al Agents.
      • Agentforce (Default) Agent: Manage Agentforce Default Agent + Manage Al Agents.
      • Employee Agents: Manage Al Agents (sometimes Manage Agentforce Employee Agents or Manage Employee Agent Access (Beta) for access management).

    Salesforce Setup Documentation:

    Use these Salesforce resources to set up credentials and enable services:

    Data Mapping

    AI Agents: alm_ai_system_digital_asset -> Model table (cmdb_ai_system_component_product_model)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Model ID Model model_id
    Agent ID Product instance identifier agent_id
    Version External record reference version_id
    Status State (install_status) u_status
    Quantity Quantity quantity
    Vendor Vendor u_vendor
    Company Company cleansed_manufacturer_ref
    Source System Source System vendor
    Asset Type Model Category asset_type

    AI Models: alm_ai_model_digital_asset -> Model table (cmdb_ai_model_product_model)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Asset Type Model category asset_type
    Foundation Model ID Base model foundation_model_identifier
    Model Model base_model
    Status State (install_status) u_status
    External Reference ID External record reference id
    Vendor Vendor cleansed_vendor_ref
    Quantity Quantity quantity

    AI Tools: AI subcomponent reference table (sn_ent_ai_tool) -> sn_ent_ai_system_subcomponent_m2m-> AI system/Model table (alm_ai_system_digital_asset)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Description Description description
    Type Type type
    Source Information Source information source
    Name Name developername
    Table Name Target document table tablename

    AI Prompts: alm_ai_prompt_digital_asset -> Model table (cmdb_ai_prompt_product_model)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    Model Name Model model
    Description Prompt information description
    Table Name ServiceNow table table_name
    ID External record reference id

    AI Agents Usage: sn_ai_disc_ai_usage -> AI system/Model table (alm_ai_system_digital_asset)

    Required Fields ServiceNow (Target) Salesforce (Staging)
    User User user
    Time Time timestamp
    Parent ID Session ID parentid
    Total Invocations Count totalinvocations
    Conversion Definition ID AI system conversationdefinitionid