Exploring AI Admin Center

The ServiceNow® AI Admin Center application is a single control hub that brings together other AI capabilities and configuration functions, making it fast and effortless for administrators to set up and manage AI solutions from a unified experience.

AI Admin Center overview

AI Admin Center is a unified administration workspace that consolidates the various AI applications into a single, guided, conversational environment.

It provides a centralized location for setup, configuration, navigation, recommendation, and solution‑building capabilities so administrators can activate, manage, and scale AI solutions quickly and with far less complexity.

AI Admin Center users

The following table lists the primary users of AI Admin Center.

Table 1. Users

User	Description
AI administrators	AI administrators responsible for organization-wide AI deployment and management
Platform administrators	Platform administrators overseeing enterprise AI governance
AI builders and practitioners	AI practitioners building and deploying custom AI solutions across ServiceNow workflows

AI Admin Center workflow

The following diagram shows the AI adoption activities you can accomplish in AI Admin Center.

Figure 1. AI Admin Center activities

This diagram shows the following capabilities in AI Admin Center:

• Assess AI readiness
  • View readiness assessments
  • Take remediation steps
• Install and configure AI products
  • Install plugins
  • Activate skills
• Deploy AI solutions
  • Activate proposed solutions
  • Deploy AI agents
• Discover AI automation opportunities
  • View opportunities
  • Implement automations
  • Find and create AI agents
• Create datasets
  • Create and manage datasets
  • Cleanse sensitive data
• Manage AI assets
  • View asset library
  • Create AI assets
• Set up AI settings and guardrails
  • Configure settings
  • Manage models
  • Set data sharing and use
  • Set AI content guardrails
• Monitor your AI
  • View skill analytics
  • View AI agent analytics
  • View assistant analytics
  • View AI adoption analytics
  • View recent activations
  • View business value analytics

AI Admin Center benefits

AI Admin Center provides the following benefits.

Table 2. Benefits of AI Admin Center

Benefit	Feature	User
Accelerate and simplify setup of your AI solutions in a unified experience. The workspace tab structure enables you to work with multiple AI applications without leaving AI Admin Center.	AI Admin Center workspace	AI administrator
Easy-to-use conversational interface to perform common admin tasks, from basic setup to proposed AI implementations to guided help.	ServiceNow Otto panel in AI Admin Center	AI administrator
Automated assessment of your instance readiness helps you prepare for AI adoption. The readiness assessment enables you to assess whether updates, installations, or customizations on your instance could affect AI implementation. It helps you to identify configuration gaps, view actionable insights, measure readiness over time.	AI readiness	AI administrator
Get started right away with guided quick-start use cases that appear as actionable cards on the home page. This gives both new and experienced administrators a clear starting point for enabling AI.	Actionable use cases	AI administrator
Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains.	Automation opportunity discovery with AI Agent Advisor	AI administrator
Matches identified automation opportunities to existing AI agents on the platform and supports automated creation and deployment of new agents, shortening the path from insight to action.	AI agent matching and automated deployment	AI administrator AI developer
Provides centralized access to the broader AI ecosystem within a consistent tabbed workspace experience.	Now Assist integrations	AI administrator
View performance and usage statistics for your AI implementation.	AI adoption metrics	AI administrator

• AI Admin Center workspace
  Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.
• AI readiness assessments in AI Admin Center
  The AI readiness assessment helps to simplify and automate the generative AI and agentic AI implementation assessment process. It automates assessment processes, evaluates data readiness, and provides actionable insights to help you quickly adopt AI capabilities.
• AI Agent Advisor in AI Admin Center
  AI Agent Advisor automatically discovers automation opportunities in your instance based on actual operational data and helps you to deploy AI agents to implement them.
• Supporting information for AI Admin Center
  Get a quick overview of the important information that is related to the AI Admin Center application.