AI readiness assessments in AI Admin Center
The AI readiness assessment helps to simplify and automate the generative AI and agentic AI implementation assessment process. It automates assessment processes, evaluates data readiness, and provides actionable insights to help you quickly adopt AI capabilities.
AI readiness assessments overview
The AI readiness assessment helps you determine whether your organization's instance is ready to implement generative and agentic AI features. It enables you to assess whether updates, installations, or customizations of your instance could affect implementation. The assessments provide direct hyperlinks to improve any issues found.
AI readiness assessments appear in separate tabs grouped by agentic AI and generative AI solutions.
- AI agents and agentic workflows
- Agentic AI for IT Service Management (ITSM)
- Agentic AI for Customer Service Management (CSM)
- Generative AI capabilities
- Generative AI for AI Search
- Generative AI for Virtual Agent (VA)
- Generative AI for IT Service Management (ITSM)
- Generative AI for Customer Service Management (CSM)
- Generative AI for HR Service Delivery (HRSD)
AI readiness assessments in AI Admin Center
- Home page
- The AI readiness section of the home page displays the most relevant readiness assessments, each with a link to see the assessment details.
- AI readiness page
- The AI readiness page provides the complete list of AI readiness assessments, along with a general assessment summary.
- Assessment details page
- The assessment details page shows the detailed results of a readiness assessment for a specific area of your instance. It shows readiness by category and lists the important issues to resolve to achieve AI implementation readiness.
For more information on using AI readiness assessments in AI Admin Center, see Using AI readiness assessments in AI Admin Center.