AI Admin Center workspace

  • Release version: Zurich
  • Updated July 30, 2026
  • 1 minute to read

    • Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.

    Overview of the AI Admin Center workspace

    The AI Admin Center workspace provides features that enable you to set up of your AI solutions in a unified experience without switching between separate AI applications.

    With the AI Admin Center workspace, you can:
    • Access your integrated AI applications and features using the side navigation bar.
    • Use the home page features to set up AI solutions on your instance, find and activate automation opportunities, and track AI performance.
    • Use the conversational interface in the ServiceNow Otto panel as your AI assistant to perform common setup, building, and question answering tasks.

    Access the AI Admin Center workspace

    To access the AI Admin Center workspace, navigate to All > AI Admin Center or Workspaces > AI Admin Center.

    The first time you access AI Admin Center, a welcome message displays prompting you to get started by installing essential ServiceNow AI plugins. If you already have these plugins installed, the message simply introduces the benefits of AI Admin Center. Select Let’s get started to continue to the home page.

    Figure 1. Welcome message
    Welcome message showing the benefits of AI Admin Center.

    Layout of the AI Admin Center workspace

    The following illustration shows the AI Admin Center workspace. The workspace includes:
    • 1 - Side navigation bar
    • 2 - Tabs
    • 3 - Home page
    • 4 - ServiceNow Otto panel
    Figure 2. AI Admin Center workspace
    AI Admin Center workspace layout.