Run individual assessment scheduled jobs

  • Release version: Zurich
  • Updated August 5, 2026
  • 1 minute to read

    • Use individual scheduled jobs to assess readiness for generative and agentic AI implementations across your instance.

    Before you begin

    Role required: admin

    About this task

    The ServiceNow AI Platform provides scheduled jobs that assess your instance readiness for generative and agentic AI. The following individual scheduled jobs are available:

    • AI Assessment - Virtual Agent
    • AI Assessment - ITSM
    • AI Assessment - HRSD
    • AI Assessment - CSM
    • AI Assessment - AI Search
    • AgenticAIHRSDAssessment
    • AgenticAICSMAssessment
    • agentic AI Assessment - ITSM - Change Request

    Procedure

    1. Navigate to All > System Definition > Scheduled Jobs.
    2. Filter the list by setting Application to AI Readiness Evaluation.
    3. Select the job that you want to run.
    4. Select Execute Now.

    What to do next

    Important:

    For the Virtual Agent assessment to yield results, the following plugins must be active on your instance:

    • Virtual Agent (com.glide.cs.chatbot)
    • Catalog Conversational Coverage (sn_catalog_con_cov)

    The Virtual Agent assessment requires the Catalog Conversational Coverage (sn_catalog_con_cov) plugin required for the assessment to run. For more information on Now Assist in Conversational Catalog Request, see AI in Conversational Catalog Request.