Using the conversational experience in AI Admin Center

Use the ServiceNow Otto panel to perform AI administration and setup tasks through a conversational interface directly in AI Admin Center.

The ServiceNow Otto panel appears pinned along the right side of the browser by default, and is accessible from every page in the workspace. You can interact with your AI companion by typing questions and instructions in plain language.

Figure 1. ServiceNow Otto panel

AI companion capabilities

Use the ServiceNow Otto panel to perform the following types of actions in AI Admin Center:

Setup and configuration

Start guided setup workflows for generative AI skills, AI Guardian settings, model configurations, multilingual service, data sharing and processing, integrations, and account details. The AI companion executes setup steps on your behalf and asks for your confirmation before any change takes effect.

Skill activation and deactivation

Activate or deactivate generative AI skills through conversation. The panel presents skill details and current state before requesting confirmation.

Instance and product details

Query configuration details about your instance including translation status, language configurations, data sharing settings, model providers, model versions, and integrations.

AI-assisted help

Ask questions about AI features, concepts, and admin tasks. The panel sources product documentation and training resources and returns answers with references and links to the source material.

After you enter your request in the chat, your AI companion generates a plan to implement your AI solution using the available AI assets. You can review the details of the solution, test it, and activate it, all in the conversation.

Self-healing AI agent

Depending on your prompt, the self-healing AI agent may be engaged to diagnose and resolve common AI administration issues.

The self-healing AI agent can help with issues such as:

• AI Admin Center configuration or setup problems
• Plugin installation or activation failures
• Missing or turned off AI application features
• Integration connectivity or credential problems
• Role or permission misconfigurations affecting access
• Feature flags or activation toggles in an unexpected state
• Compatibility conflicts between plugins or versions

For more information, see Self-healing AI agent.

• Self-healing AI agent
  Use the self-healing AI agent in the AI Admin Center conversational experience to diagnose and resolve common AI administration issues.
• AI Admin Center help AI agent
  Use the AI Admin Center help AI agent in the conversational experience to find answers to your AI admin questions based on ServiceNow documentation.
• AI Analytics Q and A agent
  Use the AI Analytics Q and A agent to get answers about AI analytics metrics, dashboard widgets, and calculations by asking questions in the ServiceNow Otto® panel.

Related concepts

• Activating actionable use cases from AI Admin Center
• Using AI readiness assessments in AI Admin Center
• Using AI Agent Advisor in AI Admin Center
• Using the asset inventory in AI Admin Center
• Using other AI applications and features from AI Admin Center