Integration Hub release notes
Summarize
Summary of Integration Hub release notes - Zurich Release
The ServiceNow® Integration Hub enhances Workflow Studio automation by enabling seamless integration between ServiceNow data and external systems. The Zurich release focuses on improving REST-based Data Stream actions, Stream Connect capabilities, testing efficiency, and UI experience. These enhancements help customers streamline integration setup, increase reliability, and improve operational visibility.
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Key Features
- REST-based Data Stream Actions Automation: Automatically generate parsing and output components for REST-based Data Stream actions using the Test REST step, simplifying setup and reducing manual configuration.
- Stream Connect Enhancements:
- Support for load-balancing MID Server clusters to ensure high availability and workload sharing during message replication.
- Visibility into Kafka subscription processing times and consumer details through subscription records.
- Ability to specify compression formats (GZIP, LZ4) for Stream Connect producers to optimize data transmission.
- Detailed alert information available directly in the Stream Connect dashboard for better monitoring and response.
- Connection Alias Testing: Test connection aliases directly from configuration templates within Workflow Studio, expediting validation of connections during action configuration.
- PowerShell Step Update: Support for PowerShell version 6.0 or later by enabling a MID Server property, allowing use of newer scripting environments.
- SOAP Step Security: Enable WS-Security policies on SOAP steps running on MID Servers for enhanced message security.
- Custom Data Source Loading: Configure delays for parallel loading in script-based custom data sources to optimize performance.
- Spoke-specific AI Agents: Utilize AI agents tailored to specific spokes to execute agentic workflows effectively.
- External Trigger Enhancements: Support saving drafts, publishing, updating external trigger definitions, and domain separation, improving event source management.
- UI Improvements: Introduction of the Coral theme as the default for portal, web, and mobile interfaces, offering a refreshed, brand-neutral look with optional dark mode.
- Stream Connect Menu Changes: Reorganization of menu items for better navigation, moving Rescan Topics and Topic Inspector to Hermes Messaging Service and restructuring Alerts menu.
- Debugging Improvements: New property glide.ih.kafka.streamconnect.debug enables more detailed Stream Connect logging for troubleshooting.
- Spoke Licensing: Spokes list and details pages are included in the Integration Hub Starter Pack; however, creating spokes using OpenAPI, Postman collections, or Now Assist requires an Integration Hub Professional license in production and sub-production environments.
Activation and Related Applications
Integration Hub is included with Workflow Data Fabric subscription activation, integrating with key ServiceNow applications such as Workflow Studio, App Engine Studio, MID Server, and Robotic Process Automation (RPA) Hub. Credentials and connection information can be configured to enable secure communication with external systems without altering the built content.
What This Means for ServiceNow Customers
With the Zurich release, customers can expect easier and faster integration setups through automated parsing for REST data streams and improved testing capabilities. Stream Connect enhancements improve reliability and monitoring, while UI updates provide a modern user experience. Security and scripting environment updates offer greater flexibility and control. Licensing changes clarify requirements for spoke creation, ensuring compliance with ServiceNow’s packaging. Overall, these improvements enable more efficient, secure, and manageable integrations, helping organizations extend automation and data connectivity across systems.
The ServiceNow® Integration Hub application extends the ServiceNow® Workflow Studio automation capabilities by enabling you to integrate your instance data with data in external systems. Integration Hub was enhanced and updated in the Zurich release.
Integration Hub highlights for the Zurich release
- Streamline the setup process for REST-based Data Stream actions by automatically generating the parsing and output components.
- Use load-balancing MID Server clusters in Stream Connect message replication.
- Enable testing of connection aliases directly from configuration templates.
See Integration Hub for more information.
New in the Zurich release
- Generate the parsing phase for REST-based Data Stream actions
- Automatically configure the splitter step, script parser step, and outputs for REST-based Data Stream actions. The Test REST step functionality in REST-based Data Stream actions executes a request to the configured REST endpoint, analyzes the response payload, and automatically sets up the parsing and output components.
- Stream Connect enhancements
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- Use a MID Server cluster, instead of a single MID Server for message replication. With a MID Server cluster, if one of the MID Servers fails, the other MID Servers can share the load of the failed MID Server.
- In the Kafka subscription record, view the estimated time required for a consumer to process the current queue. The subscription record also links to the consumer record, so that you can see which consumer is processing the queue.
- Specify a compression format for Stream Connect producers with the com.glide.kafka_producer.compression_type system property. Stream Connect supports the GZIP and LZ4 compression formats.
- View alerts in the Stream Connect dashboard
- Get detailed information about alerts, including their severity level, state, type, and the affected entity in the Stream Connect dashboard.
- Test connection aliases directly from configuration templates
- For aliases using a configuration template, you can configure a Test Action field. This field enables you to test a connection from within the Action Properties section of actions in Workflow Studio.
- Support for PowerShell version 6.0 or later in the PowerShell step
- Enable the PowerShell step to use a newer version of PowerShell by adding the MID Server property mid.property.ihub.prefer_powershell6Plus and setting it to true.
- Use WS-Security in a SOAP step on a MID Server
- Enable a WS-Security policy in a SOAP step running on a MID Server.
- Delay parallel loading in custom (load by script) data sources
- Configure a delay for parallel loading in custom data sources. When the data source is called, the parallel loading is scheduled to run after the configured amount of time.
- Spoke-specific AI agents
- AI agents that implement different agentic workflows are available for various spokes. Use these spoke-specific AI agents to execute agentic workflows.
- Save draft, publish, update external trigger definition, and support domain separation
- The external trigger definition is updated to match the trigger builder so that the external trigger definition supports the saving of draft, publishing, updating external trigger definition, and supporting domain separation.
- Create and manage external event sources
- Define and manage custom trigger definitions after creating external event sources.
UI changes
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
- Stream Connect menu changes
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- The Rescan Topics and Topic Inspector menu items are no longer listed under Stream Connect. You can view them on the Hermes Messaging Service menu.
- The Stream Connect Alerts sub menu has been removed. Its menu items, Alerts and Alerting Properties, are now listed directly under Stream Connect.
Changed in this release
- New debugging property for Stream Connect
- Enable more detailed logging in the Stream Connect logs with the glide.ih.kafka.stream_connect.debug property. This property replaces the glide.ih.kafka.debug.consume property.
- Spoke Generator license changes
- Starting with Zurich, the Spokes list page and Spoke details pages are a part of the ServiceNow Integration Hub Starter Pack. To create a spoke using OpenAPI or Postman collection specification or Now Assist, you need a ServiceNow Integration Hub Professional license in your prod and sub-prod environments.
Activation information
Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html.