ServiceNow Vault release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of ServiceNow Vault Release Notes

    The ServiceNow Vault application offers a suite of data security tools designed to safeguard sensitive information from unauthorized access and corruption throughout its lifecycle. The Zurich release introduces enhancements and updates to improve functionality and user experience.

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    Key Features

    • Cloud Encryption Metrics: Manage and monitor encryption metrics effectively through the Vault console dashboard.
    • AI Guidance: Utilize the Ask Now Assist panel for AI-driven insights while navigating the Vault console.
    • Guided Setup: Rapidly initiate the autoclassification of sensitive data specifically within Financial Services and Customer Service Management applications.
    • Centralized Dashboard: Access a comprehensive dashboard that displays critical metrics from all Vault tools, facilitating efficient navigation.

    Activation Information

    To install ServiceNow Vault, ensure that the following components are in place:

    • Data Discovery
    • Data Privacy
    • Data Anonymization
    • Field Encryption
    • Zero Trust Access (ZTA)

    Field Encryption, Data Discovery, and Data Privacy can be automatically installed via the Vault Console.

    Key Outcomes

    The Zurich release of ServiceNow Vault allows customers to effectively monitor and manage sensitive data, enhancing data security and compliance through improved encryption and classification tools. By utilizing these features, organizations can better protect sensitive information and respond quickly to potential threats.

    The ServiceNow Vault application provides a set of data security tools that protect sensitive information from unauthorized access, corruption, or theft throughout its entire life cycle. ServiceNow Vault was enhanced and updated in the Zurich release.

    ServiceNow Vault highlights for the Zurich release

    Zurich Patch 4
    • Manage and monitor cloud encryption metrics.
    • Get AI guidance using the Ask Now Assist panel in Vault console.
    • Use guided setup to begin autoclassifying sensitive data within Financial Services and Customer Service Management applications.
    • Monitor and review critical sensitive data metrics from the centralized ServiceNow Vault Console dashboard.
    • Navigate between security tools efficiently using the ServiceNow Vault Console dashboard.

    See ServiceNow Vault for more information.

    Important:
    ServiceNow Vault is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important information for upgrading ServiceNow Vault to Zurich

    To install ServiceNow Vault, the following must be installed:
    Note:
    Field Encryption, Data Discovery, and Data Privacy can be automatically installed using Vault Console.

    New in the Zurich release

    Zurich Patch 4
    ServiceNow Vault console dashboard
    • Manage and monitor cloud encryption metrics.
    • Get AI guidance using the Ask Now Assist panel.
    • Explore more detail for each metric.
    Zurich Early Availability
    ServiceNow Vault console dashboard
    Monitor your sensitive data in ServiceNow Vault with a comprehensive dashboard. The dashboard view shows metrics from each of the ServiceNow Vault tools and provides easy access to them.
    Guided Vault
    Use guided setup to quickly start using ServiceNow Vault on the following applications:

    Activation information

    Install ServiceNow Vault by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Data Discovery
    Run a discovery scan to look for data patterns that might be sensitive data. After it's discovered, data can be reviewed or classified for further protection and management.
    Data Classification
    Create data classes and organize your data into data classes for better data management. After it's classified, data can be protected at the class level.
    Data anonymization
    Anonymize data by data class with different anonymization techniques to preserve data patterns while removing sensitive data. Data anonymization can help when sanitizing instances for development or removing specific user data because of rights to be forgotten.
    Encryption
    Securely protect sensitive data while providing access for authorized users, which helps you increase protections from bad actors.
    Zero Trust Access (ZTA)
    Use continuous authentication on classified sensitive data in real time.