Configure ServiceNow Otto for Accounts Payable Operations (APO)

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Configure ServiceNow Otto for Accounts Payable Operations so that AP fulfillers can use generative AI skills in the Source-to-Pay Workspace and in Core UI.

    APO configuration overview

    • AI Admin Hub

      Use the AI Admin Hub console to configure APO. This console contains everything that you need to install the plugin [sn_ap_gen_ai] and configure the generative AI skills.

    • See the Configuring AI skills topic.

      Use the AI Admin Hub console to activate the various ServiceNow Otto applications and skills that you’re entitled to.

    The following table lists the features and skills that you can access from the AI Admin Hub console.
    Table 1. APO features and skills in the AI Admin Hub console
    APO features Skills
    Purchase order line mapping Purchase order line mapping with invoice line mapping
    Case summarization Invoice case summarization
    Invoice data extraction Invoice data extraction using DocIntel
    Invoice inquiry solution generator Identify, extract the invoice inquiry details from the invoice data and related records.
    Sentiment analysis for invoice case Analyze and prioritize the invoice inquiry cases based on the response tone.
    Accounts payable document classification Automatically identifies and categorizes supplier sent email attachments as invoice, credit memo, and supporting documents.
    Relevant invoice finder Identify the historically processed invoices that are most relevant to a given invoice using semantic matching.
    Email response for invoice case Automatically draft and manage responses to invoice-related inquiries.
    Email response for invoice task Automatically draft and manage responses to invoice-related inquiries.
    Figure 1. AI skills for APO
    APO section showing the Case summarization skill.