Request additional information from the requester for an invoice inquiry case

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Request additional information from the requester to continue working on the case.

    Before you begin

    Role required: sn_ap_cm.agent or sn_ap_cm.admin

    Procedure

    1. Navigate to All > Accounts Payable Operations > Accounts Payable Workspace.
    2. Select the list icon (List icon).
    3. Do one of the following:
      • Navigate to Lists > My Work > My open invoice inquiry cases.
      • Navigate to Lists > All Work > All open invoice inquiry cases.
    4. In the Number column, select the link to the case to open it.
    5. Select the down arrow icon (Down arrow icon) and then select Request info.
      Request additional informationThe Request info dialog box is displayed.
    6. In the Reason field, enter the information that you need from the requester.
    7. Select Request info.
      The state of the case updates to Awaiting requester info.

    Result

    The additional information is requested from the requester to continue working on the case.