Configuring knowledge bases to enable guest users to read knowledge articles from the Source-to-Pay Workspace

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Configure knowledge bases so that guest users can read the created knowledge articles from the Source-to-Pay Workspace.

    Publish knowledge articles to enable guest users to read them from the Source-to-Pay Workspace

    To enable guest users to read a knowledge article, add them to the Can Read list of the corresponding knowledge base in the Source-to-Pay Workspace.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Knowledge > Administration > Knowledge Bases.
    2. Select the knowledge base that you want to configure.
      For example, select Purchase and Expense or Supplier Knowledge.
    3. On the Can Read related list, select Edit.
    4. In the Collection list, search for the Guest User role.
    5. Move the Guest User role from the Collection list to the Can Read list.
    6. Select Save.
      A guest user can now read the knowledge article from the Source-to-Pay Workspace.

    Publish a knowledge article from the Source-to-Pay Workspace

    You can publish a knowledge article from the from the Source-to-Pay Workspace.

    Before you begin

    Role required: sn_slm.manager, sn_shop.procurement_specialist_manager, or admin

    Procedure

    1. Navigate to All > Supplier Lifecycle Operations > Source-to-Pay Workspace.
    2. Select the list icon (List icon.) and
    3. Navigate to Lists > Knowledge, and then select one of the following:
      • Supplier articles
      • Procurement articles
    4. Under the Number column, select the link to a knowledge article to open it.
    5. Select Publish.
      A confirmation message appears, informing you that the knowledge article may be published and be visible to unauthenticated users.
    6. Select Publish.