Create product models to group supplier products

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
  • Create product models to group your supplier products.

    Before you begin

    Role required: sn_shop.shopping_hub_admin

    Procedure

    1. Navigate to All > ShoppingHub > Model Management > All Other Product Models.
      ServiceNow navigation showing ShoppingHub > Model Management > All Other Product Models path
    2. Select New.
      Product Models list view with New button highlighted.
    3. Select a model type that you want to create.
      Model type selection page showing various options.
    4. On the form, fill in the fields.

      The following table describes the fields that appear on all models, regardless of the type of model.

      Table 1. Create model fields
      Field Description
      Display name Name of the model.
      Note:
      The Display name field is auto-populated with the values of the Manufacturer and Name fields.
      Manufacturer Name of the manufacturer of the model.
      Name Manufacturer-assigned name of the model or abstract name that is specified by the model manager, such as Field Agent Laptop.
      Short description Brief description of the model.
      Model categories Categories to which the model is assigned.
      Asset tracking strategy Process by which the model can be tracked. Select one of these options:
      • Leave to Category: Model is transparent and the category defines the asset class.
      • Create Consumable Asset: Model forces the asset class to be consumable, regardless of what the category defines as the asset class.
      • Don't create assets: Model blocks asset instantiation, regardless of what the category defines as the asset class.
      Acquisition method Method for purchasing the model. Select Both, Buy, or Lease.
      Cost Cost of a single unit of the model.
      Depreciation Depreciation scheme for the model.
      Salvage value Estimated value that an asset realizes after its sale at the end of its useful life. This value must be less than or equal to the cost of the asset.
      Model number Specific model number that is assigned to the item by the manufacturer.
      Barcode Barcode number that is assigned to the model by the manufacturer.
      Owner Person responsible for the model.
      Status Status of the model. Select In Production, Retired, or Sold.
      Expenditure type Type of expenditure. Select one of these options:
      • Capex: Capital expenditure is a one-time expenditure, where the value is realized over the years. For example, a photocopier.
      • Opex: Operational expenditure is an on-going expenditure. For example, toners for the photocopier.
      Picture Picture or icon to represent this product model.
      Certified Model that has an approval for its use.
      Comments Additional information about the model that is good to know.
      Assets Assets that are created from this model.

      You can have any combination of assets and configuration items. For example, with a single hardware model, you can have assets and no configuration items, configuration items and no assets, or both configuration items and assets.

      Configuration Items

      Configuration items that are created from this model. You can have any combination of assets and configuration items.

      Purchasing Automation
      Product category Category to which this product belongs.
      Spend categorization Products of this category that can be sourced or not.

      The default value is based on the selected product category.

      Product type Type Good or Service.

      The default value is based on the selected product category.

      Good receipt required

      Goods receipt that is required or not. This field appears only if the product type selected is Good.

      The default value is based on the selected product category.

      Acknowledgment type Receipt of confirmation and the type of receipt. The options available are Milestones, Service Acknowledgment, and Two Way Match.

      The default value is based on the selected product category but the value provided here can override it.

      This field appears only if the product type selected is Service.

      Sourcing time in days Number of days that are required to source a product of this category from the supplier.

      This field is auto-populated based on the selected product category.

      For details, see Lead time calculations.

      Purchasing time in days Number of days that are required to complete a purchase order for products in this category.

      This field is auto-populated based on the selected product category.

      For details, see Lead time calculations.

    5. Select Submit.

    What to do next

    • Use the related lists of the model category form to view the product models, supplier products, and ledger assignment rules that are associated with this category.
    • Create ledger assignment rules for this product model. See add a ledger assignment rule.