Raise a general inquiry for procurement

As a shopper, raise an inquiry for any pre-existing purchase or for any other queries that you may have regarding any procurement function​​.

Before you begin

Role required: sn_shop.shopper

Procedure

1. Navigate to All > Employee Center > Purchase and Expense > Purchase Requests.
2. Select the Ask Procurement card.
3. On the form, fill in the details of the query.

   Table 1. Ask procurement card form

   Field	Description
   Is this about a specific purchase?	Based on your requirement, select one of these. If your inquiry is about a pre-existing purchase, select Yes. Note: You can also raise this inquiry from All > ShoppingHub Home > My purchases, by selecting Inquire from the more actions icon on a purchase. If your inquiry is about something else, select No.
   Which purchase is this about?	If you have selected Yes above, select the purchase request number from the list. Note: This number is automatically populated if you raise this inquiry from All > ShoppingHub Home > My purchases.
   How can the procurement team help?	Describe your query. Based on your input here, related search results are displayed with relevant knowledge base articles.

   Note:

   Customers can configure the questions in the Ask Procurement form, introduce new questions, or enable additional validations, if required, from the respective record producer records.
4. Select Submit to submit your inquiry, if none of the related search results have answered your query.

What to do next

A procurement case of type Inquiry is created under Procurement Cases in Source-to-Pay Workspace, which is assigned to a fulfiller. The fulfiller can then help you with your inquiry.