Enable deprecated case types after upgrade

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • After you upgrade to Zurich, you can enable deprecated case types if you have the admin role.

    Before you begin

    Role required: admin

    About this task

    In the zurich release, the Conduct a risk assessment and Conduct a tiering risk assessment case types have been deprecated. However, you can perform this task to enable and use these case types after upgrade.

    Procedure

    1. Select All.
    2. In the navigation filter, enter sn_slm_case_list.do.
      The Supplier Cases page opens listing all the supplier cases.
    3. Select New.
    4. Right-click the Case type field label and select Configure Choices.
      The Configuring Case type Choices page opens.
    5. In the Available list, double-click the Conduct a risk assessment (Deprecated) and Conduct a tiering risk assessment (Deprecated) case types to move them to the Selected list.
    6. Select Save.

    Result

    The deprecated case types now appear in the Case type field on the Create New Supplier Case form.