Submit an issue using the supplier catalog

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Submit an issue that you need help with.

    Before you begin

    Role required: sn_slm.contact

    Procedure

    1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
      For example, https://example.com/supplier.
    2. Select the supplier from the My Company drop-down list of suppliers associated with your profile.
      Important:
      The list of suppliers under My Company is available from the Xanadu December 2024 release onwards, only if M2M mapping between supplier contact and suppliers is enabled.
    3. In the portal header, select Raise a request.
    4. Under the General category, select the Submit or report an issue catalog item.Selected catalogue item for submitting or reporitng an issue.
      The Supplier field is auto-populated with the supplier you have currently selected. This field is available from the Xanadu December 2024 release onwards.
    5. In the Urgency drop-down list, select one of the following:
      • High
      • Medium
      • Low
    6. In the Description field, describe the issue that you need help with.
    7. To add attachments, such as documents and image files, to the request, select the add attachments icon (Add attachments icon.).
    8. Select Submit.

    Result

    The application creates a case and assigns it to the supplier manager to take the appropriate action.