Now Assist reference Release version: Zurich Updated July 31, 2025 1 minute to readReference topics include information about user roles, data usage, and domain separation for Now Assist. Default and target model versionModel version is the large language model version a skill uses to route requests to process users' queries. Default model version is where all the requests route to by default. This is pre-set by ServiceNow®. A target model version is chosen to route your requests to a different version at run-time, rather than using the default version. Domain separation in the Now Assist Admin consoleDomain separation is supported for the Now Assist Admin console. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.Fetch end points in Now Assist Conversational Help skillsThe Now Assist Conversational Help skills architecture solves latency by fetching answers hosted at the nearest location, which is best suited to the user.Now Assist Admin rolesCertain roles are required to use Now Assist Admin functionality.User data usage policy for Now AssistNow Assist is designed to keep user data safe and secure. You can also mask sensitive data or opt-out of sharing data for model improvements. Troubleshoot a Now Assist skillRun diagnostics for a skill on the Now Assist Admin console and get information about the status of your skill configuration.Now Assist panel system propertiesUse system properties to customize Now Assist panel. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table.
Now Assist reference Release version: Zurich Updated July 31, 2025 1 minute to readReference topics include information about user roles, data usage, and domain separation for Now Assist. Default and target model versionModel version is the large language model version a skill uses to route requests to process users' queries. Default model version is where all the requests route to by default. This is pre-set by ServiceNow®. A target model version is chosen to route your requests to a different version at run-time, rather than using the default version. Domain separation in the Now Assist Admin consoleDomain separation is supported for the Now Assist Admin console. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.Fetch end points in Now Assist Conversational Help skillsThe Now Assist Conversational Help skills architecture solves latency by fetching answers hosted at the nearest location, which is best suited to the user.Now Assist Admin rolesCertain roles are required to use Now Assist Admin functionality.User data usage policy for Now AssistNow Assist is designed to keep user data safe and secure. You can also mask sensitive data or opt-out of sharing data for model improvements. Troubleshoot a Now Assist skillRun diagnostics for a skill on the Now Assist Admin console and get information about the status of your skill configuration.Now Assist panel system propertiesUse system properties to customize Now Assist panel. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table.