Configuring AI Analytics

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Configure the AI Analytics dashboard to view usage, value, and performance indicators for generative AI features on your instance.

    Configuration overview

    AI Analytics requires at least one ServiceNow Otto product, for example, ServiceNow Otto for Customer Service Management (CSM), to be installed and configured on your instance. See Installing AI Analytics for more information.

    The following is an optional configuration task used to map an AI skill to a dashboard.

    Map a skill to a dashboard to view skill usage and performance indicators.

    Domain Separation

    AI Analytics supports domain separation only for indicators using the following data collection jobs.
    • [GenAI Analytics] Daily Data Collection
    • [GenAI Analytics] Historical Data Collection
    • [Now Assist Analytics] Daily Data Collection
    • [Now Assist Analytics] Historical Data Collection
    See Approaches to Performance Analytics with domain separation for more information on applying domain separation configuration.
    Note:
    Be sure to check the Run as field in the data collection job records has a valid user.