Using AI Analytics

The AI Analytics dashboard provides indicators and breakdowns that help monitor the performance of generative AI features, capabilities, and skills active on your instance.

Access the dashboard by navigating to All > AI Admin Hub > Performance. You must have Now Assist Analytics Admin [sn_na_analytics_admin] or Now Assist Analytics Viewer [sn_na_analytics_viewer] role to view the dashboard. The following sections explain the dashboard pages in more detail.

• Usage and adoption
  The Usage and adoption dashboard page contains key usage and performance indicators that help you evaluate AI adoption in your organization.
• Skills performance
  Use the Skills performance dashboard page to view usage and performance indicators of active AI skills.
• Custom skill details
  Use the Custom skill details dashboard page to view usage and performance indicators of custom skills.
• AI Guardian analytics
  Monitor the performance of guardrails enabled through AI Guardian.
• User search analyzer
  Gain insights into user search queries and AI-powered search results.
• ServiceNow Otto context menu analytics
  Monitor the usage and performance of the ServiceNow Otto context menu.