Enable the ServiceNow Otto panel

  • Release version: Zurich
  • Updated July 30, 2026
  • 1 minute to read

    • Enable the ServiceNow Otto panel to have your AI companion perform setup, configuration, and administrative tasks more quickly using natural language prompts.

    Before you begin

    Role required: sn_na_center.nac_admin

    About this task

    The ServiceNow Otto panel is turned on by default. If it is turned off, follow these steps to turn on the ServiceNow Otto panel.

    The ServiceNow Otto panel must be enabled for administrators to use the conversational interface in AI Admin Center. When the panel is turned off, a banner appears on the home page notifying you that the conversational experience is unavailable, with a link to the settings page.

    For more information on the capabilities of the ServiceNow Otto panel, see ServiceNow Otto panel.

    Procedure

    1. Navigate to All > AI Admin Center or Workspaces > AI Admin Center.
    2. Select Admin in the side navigation bar.
    3. Under Now Assist Experiences on the AI Admin Hub page, select ServiceNow Otto Panel.
    4. Select Turn on to enable the ServiceNow Otto panel.
    5. Select Turn on again to confirm.

    Result

    The ServiceNow Otto panel is enabled and available globally via the ServiceNow Otto icon (ServiceNow Otto icon.) in the Next Experience Unified Navigation. The panel understands where users are in the application and can personalize responses accordingly, streamlining the completion of tasks.