Install Agent-Initiated Messaging Interface

You can install the Agent-Initiated Messaging Interface application (sn_agent_initiated) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.

Avant de commencer

• Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.

Role required: admin

Pourquoi et quand exécuter cette tâche

The following items are installed with Agent-Initiated Messaging Interface:

• Plugins
• Store applications
• Tables

For more information, see Components installed with Agent-initiated messaging interface.

Procédure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Agent-Initiated Messaging Interface application (sn_agent_initiated) using the filter criteria and search bar.

   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

   Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

3. In the Application installation dialog box, review the application dependencies.

   Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Agent-Initiated Messaging Interface.

4. Facultatif : If demo data is available and you want to install it, select the Load demo data check box.
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
5. Select Install.