Set up your language preferences for your Virtual Agent integration with Microsoft Teams

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Set language preferences so that Virtual Agent is in the same language as the user's preferred Microsoft Teams language.

    Avant de commencer

    Role required: admin

    Pourquoi et quand exécuter cette tâche

    You set the Microsoft Teams language preference in the Microsoft Teams client. The ServiceNow language is the language that is typically used in the ServiceNow instance. By default, a user's Microsoft Teams language preference takes precedence over the user preference language of the base system if both languages are different. For more information, see Change Settings in Microsoft Teams.

    To ensure consistency, use the same language. If the user preference language in Microsoft Teams isn’t an available language in the ServiceNow instance, then the instance language is the default language.

    Procédure

    Change which language takes precedence by configuring the following system property for users: sn_va_teams.use_teams_language.
    SettingDescription
    True The language displayed in Virtual Agent honors the user's preferred language that is set in Microsoft Teams.
    False The language displayed in Virtual Agent honors the user's preferred language that is set on the ServiceNow instance.