Enable NLU languages in Virtual Agent settings

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • If you plan to use language-specific NLU models, you must enable the installed languages in the Supported NLU Languages list. A language is enabled if the Enabled column displays true. English language is enabled by default.

    Avant de commencer

    Activate the ServiceNow plugin for each language you want to support. For more information, see Activate a language.

    Role required: virtual_agent_admin or admin

    Procédure

    1. Navigate to All > Conversational Interfaces > Settings.
    2. Click Virtual Agent.
    3. Under Natural Language Understanding (NLU), click View settings.
    4. Find the languages in the Supported NLU Languages list.
    5. If the Enabled column displays false for a language, select the link to open the language NLU properties.
      For example, in the following image, German, Portuguese, and Japanese are not enabled.
      For each language, the Enabled column shows either true or false.
    6. Select the Enabled check box.
    7. Click Save.