Multi-response bot response control

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Use the Multi-response bot response control in a Virtual Agent topic to sequentially display two or more outputs. Outputs can be text, image, link, or HTML. Users can move from one output to the next through a provided navigation button.

    Multi-response bot response control properties

    Property Description
    Node name The name that identifies this Multi-response control node in the topic flow.
    Add a response One or more bot responses. For each output type, select + Add a Response to specify the output and define the output properties.
    1. In the Add a Response dialog box, select the Type, and specify the associated values:
      • Text: In the Value field, enter the text to be displayed in the response.
      • HTML: Enter the Height and Width, in pixels, to set the dimensions of the HTML block. In the HTML editor, enter the HTML markup to be displayed.
      • Image: Enter a URL in the Image field, or select Upload Image and choose the image file to upload.
      • Link: Enter the Header, Label (label for the link), and the Link (path or URL for the link).
    2. Select Save.
    Advanced
    Navigation button label
    Label the button that lets the user continue the conversation The label for the button displayed below the output. The button enables the user to move to the next output in the flow.
    Hide this node
    Conditionally show this node if

    No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.

    Channel support

    Tableau 1. Channel support for the Multi-response bot response control
    Channel Support Constraints
    Web UI Supported None
    Mobile UI Supported None
    Now Assist panel Not supported Not applicable
    Microsoft Teams Supported None
    Slack Supported None
    Workplace Supported None
    Facebook Messenger Not supported Not applicable
    SMS Twilio Not supported Not applicable
    LINE Not supported Not applicable
    WhatsApp Not supported Not applicable
    Apple Messages for Business Not supported Not applicable
    Alexa (Voice) Partial support Supported on devices with screens. For non-screen devices, the user receives a message if unsupported elements are used: We found a link. For details, see Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience.

    Example Multi-response control

    Remarque :
    Virtual Agent Designer controls may display and function differently in other channels.
    Output properties Multi-response output
    Figure 1. Multi-response bot response control basic properties
    Basic properties include the node name and the response organized by type: Text, HTML, Image, and Link.
    Figure 2. Web UI Multi-response bot response output
    A basic response includes text output followed by a hyperlink.