Run a Topic Recommendation analysis

Generate a report that analyzes a given data source and identifies the appropriate Virtual Agent pre-built topics that you can implement. For intents that do not have matching pre-built topics, the report identifies the user intents (topics) that you can create.

Avant de commencer

Verify that the appropriate Virtual Agent conversation plugins are activated so that the Topic Recommendations app can identify the appropriate pre-built topics.

You can use the Check for updates link on the Topic Recommendations page to check which plugins are installed.

Make sure you configure analysis reports first.

Role required: virtual_agent_admin or admin

Pourquoi et quand exécuter cette tâche

The analysis process takes about 15 minutes or less to return recommendation results. In the Australia release, Topic Recommendations requires a minimum of 10,000 records in the data source and will only process a maximum of 300,000 records. Use filters in the settings page to reduce the number of records in the data source, if needed.

Procédure

1. Navigate to All > Conversational Interfaces > Virtual Agent > Topic Recommendations.
2. In the Topic Recommendations page, go to the data source to be analyzed and trigger the analysis.
   • If the view is set to All, do the following:
     1. Select Get new recommendations.
     2. In the dialog box, select the sources you want to get reports for.

        If a check box is unavailable, a report may already be running, or the amount of data to analyze might be outside of the minimum or maximum allowed.

     3. Select Get new recommendations.
   • If the view is set to By Source, do the following:
     1. Select Run analysis or Refresh in the source status bar.
     2. Modify any settings in the dialog box, and then select Get recommendations.
   A message indicates that the topic-finding process has started and the approximate time for recommendation results. The page or status bar displays Analysis in progress. You can review other items while the analysis runs.

   Remarque :

   Changing the settings here affects only this analysis. The default settings for the recommendation are preserved. To change the default settings, see Configure analysis reports for Topic Recommendations.
3. When the report completes, review the analysis results for the data set.
   The results display as cards in two sections: Topics that VA can handle for pre-built topics and User intents that need topic flows for intents and corresponding topics that can be created.

   Conseil :

   To view details about a pre-built topic or user intent, select the card, and then select the Info icon to open an overlay card. For more information, see Topic Recommendations cards.

Que faire ensuite

You can add a Topic Recommendation as a new topic or link it to an existing topic. You can also hide a recommendation from the list in aggregate view.