Installing Conversational Integration with Google chat

Install the Google chat (sn_va_google-chat) application so that Now Virtual Agent and Google chat users can interact with each other.

Avant de commencer

• Roles required:

  • virtual_agent_admin and external_app_install_admin or admin.

  • Google chat administrator (one of the following): Global administrator, Application administrator, or Cloud Application administrator.

Procédure

1. On the Google workspace, navigate to Build a Google Chat app with Google Apps Script.
2. Verify that you have fulfilled the prerequisites.
3. Follow the instructions in the Open your Cloud project in the Google Cloud console section.
4. Follow the instructions in the Turn on the Chat API section.
5. Navigate to https://console.cloud.google.com/.
6. Select APIs & Services from the Quick Access view or from the side menu.
7. In the list of APIs, select Google Chat API.
8. On the Google chat API screen, select the Configuration tab.
9. Verify Build this Chat app as a Workspace add-on is selected.
10. Complete the Application info fields:

    Field	Description
    App name	Application name.
    Avatar URL	Publicly accessible avatar image for the application.
    Description	Application description.

11. In the Interactive features section, verify Enable interactive features is selected.
12. In the Connection Settings section, select HTTP endpoint URL.
13. In the Triggers section, select Use a common HTTP endpoint URL for all triggers.
14. In the HTTP endpoint URL field, enter the instance name and the URL extension: <instance url>/api/sn_va_google_chat/va_google_chat_inbound/events.
15. In the Visibility section, select Make this Chat app available to specific people and groups in servicenow.
16. In the Enter email addresses to add individuals and groups in your domain field, enter your email address.
17. Select Save.
18. Scroll back to the top of the screen.
19. In the Connection settings section, find and note the Service Account Email - this is your Inbound Service Account Email.
20. In the side menu, navigate to Credentials.
21. In the Service Accounts section, select Manage service accounts.
22. Select + Create service account.
23. On the Create service account screen, fill out the fields:

    Field	Description
    Service account name	Name for the service account.
    Service account ID	This will be automatically generated for you.
    Service account description	Description for the service account.

24. Find and note the email account under the Service account ID field - this is your Outbound Service Account email.
25. Select Done.
26. On the Service Accounts screenn,navigate to the Manage Keys page and select your new outbound service account.
27. Select the Keys tab.
28. From the Add Key drop-down list, select Create new key.
29. On the Create private key for 'Outbound Service Account' window, select P12.
30. Select Create - this automatically downloads a file to your machine.
31. On the Private key saved to your computer window, enter a private key password.

Que faire ensuite

Integrating Virtual Agent with Google chat