Add NLU to an existing keyword topic

Create and map an NLU model group and intent for the topic from Assistant Designer.

Avant de commencer

Configure NLU on the instance in Virtual Agent General Settings.

Role required: virtual_agent_admin or admin

Procédure

1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer.
2. Set the discovery type toggle switch to NLU/Keyword.
3. Open an existing topic.
4. Select the Properties tab.
5. In the NLU Model field, do one of the following:
   Remarque :

   If the NLU model field does not appear and you have Now Assist enabled, ensure that you haven't selected an LLM topic. Navigate back to the Topics page and select a topic that has the Model Type set to NLU/Keywords.
   • Choose an existing model.
   • Select Create Model to create a new model group.
     1. In the Model Name field, enter a name for the new model group.
     2. In the Intent name field, accept the default value or enter a name for the new intent.
     Remarque :

     New models are created in Draft state.
6. In the Associated Intent field, do one of the following:
   • Choose an existing intent.
   • Select Create intent to create a new intent.

     In the Intent Name field, accept the default value or enter a name for the new intent.

7. Facultatif : In the Keywords field, enter key phrases or terms that users enter to initiate the conversation with the Virtual Agent.
   Press Enter after each phrase. Keywords are also used for languages that are currently not available in NLU.
8. Select the NLU Intent tab, and then add utterances and associate entities with them.
   For more information about adding utterances, see Create an NLU intent. For more information about defining entities, see Entities.
9. Make any other changes on the Flow tab, such as associating entities with a node or adding entities as input variables for the topic.
10. When you're finished with the topic, select Save in the topic header bar.

Résultats

The modified topic is in the inactive state until you publish it.