Configure Virtual Agent settings for Workplace from Facebook

Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.

Avant de commencer

Role required: admin

Procédure

1. Navigate to All > Conversational Interfaces > Settings.
2. In General Settings under Channels and integrations, click View All.
3. On the Channels and integrations page, in the Workplace tile, click Manage.
4. Select the Settings tab.
5. Swipe to the right the Enable Notification for all users toggle button to enable notifications for the linked users.
   Remarque :

   The Enable Notification for all users toggle button is selected by default.

   The Automatically Link ServiceNow user profiles toggle button is selected by default and disabled for any further change. This option links all the active ServiceNow accounts automatically to the associated Workplace from Facebook bot.

6. Set up the Global Messaging Settings.
   Remarque :

   Any changes made to these settings will reflect in all the channels.

   • System Messages: Customize the default system messages displayed during Virtual Agent conversations.

     For more information about changing or updating a system message, see Change system messages.

   • Contextual Actions: Customize the supported actions per user command inputs.

     For more information about updating a contextual action, see Contextual actions for custom chat integrations.